About Harts
GOING ABOVE AND BEYOND
We are proud of our customer service every day . But sometimes we go even further for our customers …
A ‘ superb retailer . There is no part of their service that I can fault . From the extensive range of quality products to the price match if you find it cheaper elsewhere , to the delivery in a pre-advised one-hour time slot by a named driver . Should you need to contact , you are assisted by a friendly , knowledgeable staff member . It ’ s like going back in time to a more sophisticated age but with all the modern amenities .’
The above TrustPilot review pretty much sums up the level of service we strive to provide . Good customer service is central to our business strategy . We aim to provide the same high level whether you call into our shop , place your order online or phone our customer services team with a question , query or order . But we think we go above and beyond this level on a regular basis . Here are a few examples of when we have gone out of our way to provide truly outstanding customer service .
YOU WANT IT DELIVERING WHERE ? Christmas is always a busy time of year , and we always do our utmost to ensure all orders get processed and dispatched in time for the big day . But with one particular order even we weren ’ t optimistic we were going to be successful . Not only was it ordered right at the last possible minute , but it also needed to be sent to a remote region in Italy . We were relieved and delighted when we received this message - “ Dear Sirs , I have just received a package from you that was despatched last Friday 14th December and was delivered half-way up a small mountain in Tuscany today – Tuesday 18th December . Now that ’ s service ! Please forward my heartfelt thanks to everyone for their 110 % professionalism and understanding . Superb . Yours sincerely , Paul Walters ”.
WAFFLY GOOD SERVICE A customer initially contacted us through Twitter to find out when a KitchenAid waffle maker would be due back in stock . To her dismay , we had to inform her that the item was discontinued . Rather than buying first and worrying about the pennies later , she had been diligently saving up to make the purchase and had missed out . This didn ’ t seem fair to us , so we set about trying to put this right by sourcing a machine . After much searching , we were indeed able to locate a machine and contacted the customer to see if she was still waffle-less . This was her response after she became the proud owner of her waffle maker - “ Shout out to @ HartsOfStur who should be renamed Harts Of Gold . They found
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