Grand Pacific Tours Travel Brochure Grand Pacific Tours 2019-2020 | Page 43

Booking
Terms
& conditions
Payment and completion of the GOOD TO GO Booking Form to your
Travel Agent acknowledges that you have read, understood and
accepted these booking conditions. Grand Pacific Tours (GPT) is a
100% Australian owned company.
For a full list of booking terms and conditions, refer to the GPT
website at gptnz.com
Deposits & Payment At the time of booking a deposit of CAD $500
per person is required for all Affordable, Signature Coach Tours &
Special Interest Tours; CAD $500 per person for Ultimate Small
Group Tours and CAD $900 per person for Cruise Coach Tours.
The balance of payment including any merchandise is due 60 days
prior to tour departure. If you are booked on a module of a tour (8
Day Taste of the North Island or 10 Day South Island Spectacular),
your final balance date will be due 70 days prior to departure.
Once the tour has been booked and confirmed cancellation fees will
apply as per Booking Terms and Conditions.
Price / Currency Guarantee Prices in this brochure are quoted in
CANADIAN Dollars (CAD$) and based on costs and currency rates as
at 1 March 2019. Should these costs or currency fluctuate, it may be
necessary to make a surcharge on the price of your holiday. However,
no surcharge will be made in respect to cost fluctuations once your
holiday payment has been fully made and received by Anderson
Vacations.
Children Children’s fares (i.e. 11 years and under) are available.
Exact amounts will be confirmed to your travel agent at time
of booking. Each child must be paired with a supervising adult
within the same party due to our seat rotation policy. Please note:
Unfortunately children under five are not suitable on these tours.
Children are not permitted on Ultimate Tours.
Luggage Limits Limits Each traveller is entitled to take one suitcase,
the sum of its length, width & depth not to exceed 140cm. Weight
limits apply to luggage due to Occupational Health and Safety
regulations. The maximum allowed by most airlines and GPT is
one piece up to 23kg. Luggage over this allowance will be charged
by the airline at the applicable rate. If a traveller brings more than
the allocated limit of luggage, any additional arrangements made
to get their luggage to final destination will be at travellers own
expense. Travellers on UItimate Small Group Tours are entitled to
take 2 suitcases up to 23kg per piece, subject to airline limits. All
luggage is entirely at the ‘owners risk’ whilst on tour and we strongly
recommend that travel insurance be taken out by each traveller to
cover accidental damage or loss. The GPT travel bag is designed to
carry a maximum of 6kg. Due to limited space on board the coach,
please ensure carry-on bags do not exceed this limit. Check with
your Travel Agent for more details.
Hotel Information GPT endeavours to utilise the most suitable
hotels available in each location to ensure travellers enjoy a level
of cleanliness, comfort & service. In more remote locations, hotel
standards may not be as high due to limited choice. Should the
hotels on tour change for any reason, we will endeavour to ensure
that the alternative hotel is of an equivalent standard.
Pre / Post Accommodation in New Zealand Pre tour hotel check
in time is approx. 2pm. If early hotel check-in or late check-out is
required due to flight schedules, additional accommodation will need
to be purchased. The rates quoted in this brochure are only valid for
one night and room only. Any additional meals will need to be ordered
and purchased directly with the hotels, BB rates cannot be provided.
Additional nights may be charged at the prevailing rate by the hotel.
Dietary & Room Requests GPT limit special dietary requests to
Vegetarian, Gluten Free, Lactose Intolerant & Diabetic. These will
be requested to the hotel but cannot be guaranteed. Religious
dietary requests (ie. Hindu Vegetarian, Kosher, Halal) cannot be
accommodated. Being a volume group tour operator contracting
specific menus which range from Buffet to A-la-carte , the logistics of
arranging meals meeting the correct criteria over an extended touring
itinerary can be challenging and cannot be guaranteed to meet the
expectations of the traveller. Any further intolerances needing to be
managed are the responsibility of the traveller. Airlines have restricted
dietary conditions which vary, ask at time of booking.
Twin Share Travellers
If you are travelling alone and do not wish to pay the single
supplement, a twin share room will be provided with a person of
the same gender. Smoking and special room requests are not
permitted on this basis. It is your duty to disclose any medical or
other conditions that may prevent you from being a suitable rooming
partner and you must accept that compatibility with your rooming
partner cannot be guaranteed. If at any time during the tour you
consider your rooming partner unsuitable, we will endeavour to
arrange single accommodation for you for the remainder of the
tour, subject to availability and at your own cost. We accept no
responsibility for the suitability of the allocated rooming partner. The
option to twin share with another single traveller is not available on
Ultimate Tours, Cruise/Coach & Special Interest Tours.
Single Travellers
Paying the Single Supplement covers the sole use of a hotel room
only, the coach is not single seating and you will be required to sit
with a fellow traveller.
Triple Share Room Bookings
Hotel rooms are generally sized to accommodate two travellers
in comfort. When three travellers elect to share a room note that
there will be restricted space. A rollaway bed may be used for triple
share bookings where three separate beds are required. Triple share
arrangements are not available on Ultimate Tours & Cruise Coach
Tours.
Milford Mariner & Fiordland Navigator There are stairs to the cabin
and dining area. All travellers are required to be physically able to
climb stairs on their own or with the assistance of their travelling
companion. A mainland option is available. Bedding types are
limited and we are unable to guarantee preferred bedding. Special
conditions apply for triple share requests on the Milford Mariner,
please enquire at time of booking.
Smoking Laws Smoking is not permitted in any licensed premises
(bars, restaurants, cafes, casinos, etc) throughout New Zealand.
Smoking rooms at hotels will be subject to availability and may not
be available in some destinations. Smoking is permitted on the cruise
ship in designated areas only.
Responsibilities GPT advises that the service it provides is for the
booking and packaging of goods and services provided by other
operators such as cruise ships, hotels and transportation companies.
Travellers are advised to familiarise themselves with the terms and
conditions on which these services are supplied. Accordingly, GPT
will not be responsible and will be excluded from liability for any loss,
damage, omission or acts being negligent or otherwise, committed
by the operators of airlines, cruise ships, coach companies, hotels or
attractions used in connection with the tours.
Optional Tours These tours are to be booked with the coach captain
whilst on tour. GPT does not operate these excursions. As such, no
person employed or associated with GPT has any connection with the
operators of these excursions. Accordingly, GPT cannot and do not
take any responsibility for any injury, action, loss or damage of any
type, arising in any manner from these excursions.
Documentation GPT documentation including any merchandise will
be made available for collection at the first night hotel. The traveller(s)
is / are responsible for the acquisition of passports and appropriate
visas, where necessary. We recommend that such documents, as
required by governments, are finalised at least six weeks prior to
the date of departure. Ticket wallet is one per person for Ultimate &
Cruise Coach Tours and one per couple for Affordable, Signature &
Special Interest Tours.
Transfers Airport transfers in New Zealand are included. They will not
be included if travellers have pre or post tour accommodation booked
outside the Tour Hotels. Transfers provided surrounding pre and post
tour dates must directly link to the tour and cannot be used on a
broken stay. On arrival in New Zealand, the transfer vehicle will wait
up to 1 hour after the flight lands. If your flight is delayed or changes
please contact GPT. Should traveller’s flight departure details change,
contact needs to be made to GPT or the transfer company to ensure
new transfer arrangements can be confirmed. Any transfer expenses
incurred as a result of flight changes NOT advised, will be at the
traveller’s own expense
Refund Please note that no refund shall be made for any unused
portion of any itinerary. Any alteration to the holiday, made by a
traveller(s), shall be wholly at the expense of that traveller(s).
Coach Seat Rotation For the enjoyment of all travellers GPT operates
a daily seat rotation system which all travellers must participate in as
a condition of booking. Holiday Duration The first and last day of most structured holidays
is considered a travelling day and therefore may not necessarily be
a whole day.
Travel Insurance Comprehensive Travel Insurance is not included but
is strongly recommended for all travellers. Speak to your local Travel
Agent to arrange this. Client Trust Account GPT run a Trust Account holding clients monies
until tour payments are settled. All tours are prepaid to New Zealand
hotels and attractions.
Cancellations / Transfer of Booking In the event a traveller cancels
off a tour the following fees apply prior to departure: Force Majeure Except where otherwise expressly stated in these
booking conditions we regret that we cannot accept liability or
pay any compensation where the performance of our contractual
obligations is prevented or affected by reason of circumstances
amounting to ‘force majeure’. In these booking conditions, ‘force
majeure’ means any event which we or the supplier of the service(s)
in question could not, even with all due care, foresee or avoid. Such
events may include war or threat of war, riots, civil strife, terrorist
activity, industrial dispute, natural or nuclear disaster, adverse
weather conditions, fire and all similar events outside our control.
- 60 days or more prior to departure, loss of deposit plus the cost of
the airline ticket if issued.
- Between 7 and 59 days prior to departure, 50% of the tour
package price.
- Less than 7 days prior to departure, 100% of the tour package
price.
If you are booked on a module of a tour (8 Day Taste of North Island
tour or 10 Day South Island Spectacular tour), your cancellation
fees will fall in line with the commencement of the 16 Day or 19
Day itineraries that this tour is part of. If a traveller wishes to cancel
their existing booking and transfer to a new departure date, the
above cancellation fees still apply. Cancellation advices are to be
emailed through to our to our Reservations Department; bookings@
andersonvacations.ca
Different cancellation conditions apply to Cruise Coach Tours, refer to
the NZ Cruise & Coach Brochure.
Health and Fitness Payment of deposit by traveller(s) to GPT acts
as a warranty that the traveller(s) is/are reasonably healthy and /
or fit to participate in the tour and the traveller(s) indemnifies GPT
from all actions, claims and demands arising out of any want of
health and fitness. GPT reserves the right to remove a traveller from
a tour if their health and / or fitness interferes with the tour or other
traveller(s) tour experience in any way.
Travelling with a collapsible wheelchair/mobility scooter is subject to
availability at the time of booking as each tour only has the capacity
to cater for one wheelchair/mobility scooter traveller. Accessible
Rooms are subject to availability and not always allocated in the room
type advertised.
Cruise & Coach Tour Bookings BONUS US$ onboard credit is per
stateroom and based on minimum number of cabins sold. For a full
list of conditions including deposits and cancellation fees, refer to the
NZ Cruise & Coach Brochure.
Internet Most hotels have internet access available. Not all hotels
offer free Wi-Fi, charges may apply. GPT do not have any influence
over hotel Wi-Fi access and related costs. Internet access is available
on the Celebrity Solstice for a fee.
Privacy Policy For a full version of our Privacy Policy, refer to GPT
website at gptnz.com/privacy-statement.
Validity Brochure valid for travel from September 2019 - May 2020.
MERCHANDISE CONDITIONS
GPT has a range of merchandise available for all travellers. All
purchases must be made at time of booking and rates applicable
for your market and in New Zealand Dollars. Commission is paid
on merchandise. All orders are subject to an NZ$10 total postage
charge. Refer to website for pricing and jacket sizes.
General Conduct GPT reserves the right to remove a traveller from
a tour if they are acting in a way that interferes with the general
operation of the tour or compromises the general enjoyment of the
tour by other travellers in any way.
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