GLOSS Issue 23 JULY 2015 | Page 26

lens based on their own experiences, it is not as Deal says the primary reason for conflict. Instead it is largely due to miscommunication and misunderstanding, ‘fuelled by common insecurities and the desire for clout’ – who has it and who wants it. generational workforce this needs to be evident in every age group. I would encourage you to take a moment to consider the f