7 KEYS TO A
COURAGEOUS
CONVERSATION
on the heart. So begin by clarifying
your highest intention for the other
person, for yourself and for those your
relationship impacts.
Never underestimate the impact of
a courageous conversation. When
you decide to put issues on the table
(however uncomfortable that may feel)
— to share how you feel with dignity,
respect and a genuine intention to
When you enter a conversation —
not to prove you’re right or to make
someone else wrong, but to create a
better outcome for all — your words
land differently from when your pride,
anger or ego are running the show.
EMOTIONS ARE HIGHLY CONTAGIOUS,
SO WHEN SOMEONE IS ACTING SMALLMINDED OR PETULANT, MEAN OR JUST
OUTRIGHT RUDE, RESIST THE TEMPTATION
TO RESPOND IN KIND.
improve a situation — you’ll find that
you not only build more trusting and
rewarding relationships, but that you
grow your influence and, with it, your
confidence to address other issues that
arise in the future.
1. START WITH HEART
What comes from the heart lands
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GLOSS JUNE 2015
2. FIND THE COMMON
GROUND
While you may want something
different from someone else, if you
keep zooming up, there will be things
that you both want and concerns you
both share. Speak from that place:
from a mutual goal or concern you
both want and care about. For example,