GLOBE October 2017 October 2017 - Page 21

GLOBE - Growth.Leadership.Organisation.Business.Education 20 4

Knowing what others know can be very helpful at a time of need since you learn from their experience and apply it to your current requirements.

"If only HP knew what HP knows, we would be three times more productive." - CEO of HP

problem through personalized portals, targeted subscriptions, RSS feeds, tagging, and enterprise search engines.

8. Promoting standard, repeatable processes and procedures

If standard processes and procedures have been defined, they should always be followed. This allows employees to learn how things are done, leads to predictable and high-quality results, and enables large organizations to be consistent in how work is performed. By providing a process for creating, storing, communicating, and using standard processes and procedures, employees will be able to use them routinely.

9. Providing methods, tools, templates, techniques, and examples

Methods, tools, templates, techniques, and examples are the building blocks supporting repeatable processes and procedures. Using these consistently streamlines work, improves quality, and ensures compatibility across the organization.

7. Communicating important information widely and quickly

Almost everyone today is an information worker, either completely or partially. We all need information to do our jobs effectively, but we also suffer from information overload from an increasing variety of sources. How can we get information that is targeted, useful, and timely without drowning in a sea of email, having to visit hundreds of websites, or reading through tons of printed material? Knowledge management helps address this problem through personalized portals, targeted subscriptions, RSS feeds, tagging, and enterprise search engines.