GLOBE October 2017 October 2017 - Page 18

GLOBE - Growth.Leadership.Organisation.Business.Education 17 4

Solution: Make it attractive for people to pull content for themselves. Provide opt-in for subscribing and unsubscribing from content. Enable direct interaction with leaders to replace communiques filled with corporate speak and jargon.


Augmenting and automating processes using analytics, cognitive computing, and related techniques.

Challenges: New KM technologies are introduced, hyped, and implemented. But they often fail to deliver on their promise.

Solution: Before pursuing new technologies, define use cases that clearly specify how they will deliver significant improvements to the status quo. Cognitive computing can simulate human thought processes and mimic the way the human brain works, addressing complex situations that are characterized by ambiguity and uncertainty.

This can enhance the capabilities of humans by augmenting their powers of observation, analysis, decision making, processing, and responding to other people and to routine or challenging situations.

Integrating knowledge management into existing processes, workflows, and systems.

Challenges: KM is perceived as extra work. It requires additional tools that people have to learn and use.

Solution: Embed knowledge capture in the flow of work, not as a separate process. Make tools and systems work together to minimize the need for separate tools.