GLOBE October 2017 October 2017 - Page 13

GLOBE - Growth.Leadership.Organisation.Business.Education 12 4

Solution: Don't let any category dominate the other two. Technology is important, but it must support people and processes, not be an end in itself. Start with the needs of the organization, not by finding a use for a tool you have already bought.


Delivering tangible business benefits that support organizational objectives and priorities.

Challenges: Knowledge management is disconnected from the overall goals of the business. It is not viewed as delivering value to the business.

Solution: Directly align KM goals with business goals. Communicate the value of KM using the “15 Benefits of Knowledge Management” described below.

Motivating people to share, innovate, reuse, collaborate, and learn.

Challenges: People claim not to have time, don't know what is expected of them, or that leader doesn’t expect them to perform KM tasks.

Solution: Motivate people through goals and measurements, recognition and rewards, gamification and badging, and positive and negative incentives. Leaders should set and communicate goals, report on progress, inspect and enforce compliance, and deliver rewards and recognition for those who set the example.


Establishing a vision for how knowledge management should work, and relentlessly working towards making that vision a reality.

Challenges: The end state is not defined, not compelling, or poorly communicated. It’s not clear to people why KM is needed or how it should work.

Solution: Communicate a clear vision for how KM will work. Then continuously implement, improve, and iterate people, process, and technology components to achieve the vision.