Global Custodian Spring 2019 | Page 70

[ S U R V E Y | A G E N T B A N K S I N F R O N T I E R M A R K E T S ] does not attract a lot of responses in Muscat, but those it does receive are flattering. Though respondents acknowledge that FAB has yet to become a natural choice for network managers and their clients, the only service vulnerabilities they detect lie in an area where no sub-custodian excels: asset servicing. FAB is, after all, an AA-rated bank with an inescapable commitment to the region. But even for FAB, Oman is the market to which its balance sheet is the least exposed of the six Middle Eastern countries where it operates. HSBC HSBC first entered this market in 1996, and its presence here testifies to its continuing confidence in the growth of Asian trading networks in general, and the burgeoning trade between Bangladesh and China in particular. The bank did not attract enough responses to be rated here this year. The detail suggests clients nevertheless believe it is relatively easy for them to open an account, that their trades will settle on time, that their assets and their data are in safe hands, and that HSBC technology is adequate to meet these needs. Asia KAZAKHSTAN Kazakhstan is the biggest economy in central Asia. It has oil, but is making conspicuous efforts to diversify, especially by attracting foreign investment with tax incentives. The country knows it is well-positioned geographically, especially if the Chinese Belt-and-Road strategy moves beyond the realm of rhetoric and investing in its infrastructure to capitalise on its location. An international financial centre opened in Astana in July last year. The Kazakhstan Stock Exchange (KASE) dipped last year after hitting its all-time early high last summer, though it has recovered in 2019. The economy is sensitive to the oil price, as investors found in the past, but it is back to growing at a steady clip of more than 4% – which explains the strength of the stock market. BANGLADESH Whether Bangladesh can transform its undoubted growth potential into reality depends on multiple factors, not all of which are under local control. But multiple factors, ranging from privatisation, through more effective regulation of the stock market by the Bangladesh Securities and Exchange Commission (BEC), to the encouragement of domestic mutual and pension funds, undoubtedly are under local control. Reforms could do much to help the Dhaka exchange break out of the pattern it has traced since the broad market index peaked in 2011: that of a crab rather than a rocket. Standard Chartered Bank Standard Chartered easily eclipses its principal rival here, top scoring in Dhaka in every service area by wide margins and clearing the global benchmarks in most (See page 78). That said, the bank could clearly do better in cash management and foreign currency execution and needs to invest more in staff training. Clients would also like to see keener pricing. But these are eminently fixable shortcomings in a market where foreign portfolio investment has yet to catch up with rising levels of direct investment by multinationals in Bangladeshi infrastructure, giving Standard Chartered the benefit of time to readjust. 70 Global Custodian Spring 2019 Raiffeisen Bank International Raiffeisen first tackled the Kazakh market as long ago as 2001, when it acquired a stake in Bank TuranAlem (BTA). That did not come to anything but, unlike some other banks who came here before the crisis, Raiffeisen never lost interest. That bet looks like paying off. The bank finally added a securities ser- vices offering to its corporate banking operations in Almaty in 2014, using Raffeisenbank Russia to open cash and securities accounts at the Central Securities Depository of the Kazakh- stan Republic (KACD). With Russia now operating as a hub for the services of the bank throughout the region, Raiffeisen still operates that way here. Though not many clients have responded to the survey, those that have indicate the model works well. The scores imply that accounts are easy to open, transactions settle on time and assets are kept safely. Only pric- ing shows any serious signs of discontent. The overall score is well upon a year ago. Citi Citi provides direct clearing and custody services here, but not enough clients have responded to the survey to make an assess- ment.