[ C O N T E N T S ]
IN DEPTH
26 The self-servicing client model
Self-service has become prevalent in the customer
service experience through new technologies at
supermarkets and airports, but can this spread to
securities services?
40 Should we view T2S as a failure?
An 11-year project with immeasurable costs and
missed targets, but one which has delivered on its
promise to harmonise Europe’s settlement market,
should we class T2S as a success or failure?
GC AWARDS
18 Crystal clear
Global Custodian’s Leaders in Custody awards honour top
performers from our agent banks surveys, along with the
innovators, teams and individuals who stood out from the
crowd over the past 12 months.
MARKET REVIEW
34 Peak blockchain or peaked
blockchain?
Statistics show growing pessimism for blockchain,
while start-ups touting the technology are falling
in their thousands. Are we being too hasty in our
judgements or has blockchain had its day?
52 The billion dollar drop
Corporate actions and proxy voting are rarely viewed
as a high priority for asset managers and trading
firms, but if they only knew what they were missing
out on, maybe they would take a bit more notice.
Spring 2019
globalcustodian.com
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