[ S U R V E Y
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H E D G E
F U N D
A D M I N I S T R AT I O N ]
SS&C GlobeOp
S
time. “They solicit and are also very receptive to unsolicited client
S&C is a massive provider, with growth and acquisitions
feedback on the quality of client service, and on any issues/prob-
over the last five years nearly tripling assets under adminis-
lems (which are rare) and address any issues/problems quickly
tration to $1.5 trillion. Unsurprisingly, the firm received a lot of
and effectively,” says a client.
responses, which makes these scores doubly impressive,
given
Weighted
Weighted
average average
scores scores
the scale of the challenge of maintaining quality and consist-
2016
5.57
2016
5.57
2016 2016 2017 2017 2018 2018
ency across such a volume and range of funds, strategies
and
2017 2017 5.99 5.99
5.57 5.57 5.99 5.99 5.96 5.96
PROFILE OF RESPONDENTS
managers. SS&C faces the additional difficulty of incorporat-
2018 2018 5.96 5.96
ing acquisitions, so the firm will be reassured by a solid score
Respondent
profile
for its dedicated on-boarding teams. “We have
not Respondent
seen
any profile
Large Anoth-
fund
By size
By location
Large
fund
negative changes,” says one recently acquired
client.
7%
7%
managers
managers
er says “On-boarding with SS&C was faster and
much easier
Medium-
7%
7%
than anticipated.” The score in a second field Medium-
rich sized
in scope
for
fund
22%
sized fund
16% 16%
22%
16%
16%
friction – KYC, AML and sanctions screening
– is managers
as good. SS&C
Americas
managers
Large
has expanded its ser