Global Contact Center Market to Grow at 10.64% CAGR by 2020 Oct-2016

Global Contact Center Market 2016-2020

Global Contact Center Market 2016-2020 is the latest addition to Sandlerresearch.org industry research
reports collection.
Contact centers have experienced an irretrievable evolution over the last decade. The faculty at a
contact center is used to manage clients or customers. They also get in touch with customers via email,
telephones, web chat, and social media. Consequently, over the past two decades, many business
enterprises have established several contact centers to manage customer interactions. It could be an inhouse team or outsourced to a third-party assistance. Such centers offer different services – such as
support or help desk, customer service, and sales and marketing contact centers.
The analysts forecast Global Contact Center Market to grow at a CAGR of 10.64% during the period
2016-2020.
Covered in this Report
This report covers the present scenario and the growth prospects of the global Contact Center Market
for 2016-2020.
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Key vendors
Avaya
Cisco Systems
Genesys
Huawei Technologies
Other prominent vendors
3CLogic
8×8
Aastra
Altitude Software
Aspect Software
Connect First
Convergys
CRMXchange
Five9
Fujitsu