Technology
Niki.ai has been developing the bot for
around 3 years, serving over millions of
interactions across travel, entertainment,
food, home services, utilities like bills and
recharges, among others. The bot in form
of an SDK (Software Development Kit) of
less than 1MB in size, provides brands
with a unique opportunity to enable these
interactions on their platform through a
simple integration, and make use of the
advanced technology built by Niki.ai to
engage, retain as well as monetise their
customer bases.
With the combines user base of 2 Million+
now, the company is seeing over 56%
month on month growth in revenues. The
company works on a straightforward
channel partnership model. It takes
orders from customers and passes it on
to their partner who does the fulfillment.
Notable merchant partners include
Bookmyshow, Cleartrip, Ola, Uber,
Redbus and more. For every order
generated, Niki.ai gets a commission from
the partners. Additionally, the company
has developed its Niki Software
Development Kit (Niki SDK) which a
brand can integrate on any platform
(Android, iOS and Web) and enable
conversational commerce for their
consumers - this is again a revenue
source for Niki.ai.
There have been many apps, which have
changed the way humans explore and
transact for services online. However, the
traditional 'tap' interface is not natural to
humans. A new UI for each service and
tons of taps for every single service
makes the experience cumbersome. The
traditional offline method allows
customers to get suggestions and is more
instinctive, but very slow and
inconvenient. This is the gap that Niki is
filling. It is the best of both worlds. It
enables the user to converse with Niki to
explore options, which is as natural as
chatting with a friend. It also provides a
fast and convenient experience to the
customers to simplify their life.