GEMA/HS Dispatch December 2017 Edition - Page 9

all away for Florida The Georgia TERT group traveled to Collier County, Florida to assist an overwhelmed dispatch team during Hurricane Irma. From L to R: Michael Nix (Director – Local Government 9-1-1 Authority), Tabatha Carver (Fulton County 9-1-1), Chrissy Medeiros (Floyd County 9-1-1), Aaron Schwab (Cherokee County 9-1-1), Tamika Kendrick (Emory Police), Amanda Maddox (Henry County 9-1- 1), Mandy Ptak (Baldwin County 9-1-1), Jonathan Jones (Athens-Clarke County 9-1-1 / Deputy State Coordinator for Georgia TERT). emergency calls consisted of accidents, domestic calls and people looking for family members. Nix said the service these 9-1-1 operators provided during this time was critical for supporting partner agencies. “In emergencies, we always send in reinforcement for police, fire and EMS, but 9-1-1 dispatchers for those agencies aren’t necessarily considered.” Collier County 9-1-1 is grateful for the support. “We were relieved to have the Georgia TERT members here to assist us. This allowed our telecommunicators to have some much needed time off to decompress and process what just happened to our county,” said Joe Nelson, Collier County 9-1-1 Incident Dispatch Team Leader. “Many of our members were impacted by Hurricane Irma. The TERT members allowed for the response and recovery to our personal emergencies.” Georgia TERT credits their successful deployment to training and preparation for situations like this one, and their team members who are committed to serving those in need. “Some of these people were on shift 24/7. They couldn’t leave work. When our folks got there, they were able to go home and actually see what was there and what was not there, and see their loved ones” said Jones. “That part we’re really proud of, and it was just a great deployment for us.” DISPATCH