Garuda Indonesia Colours Magazine October 2013 | Page 186

184

Garuda Indonesia Customer Day

Garuda Indonesia Customer Day

GARUDA INDONESIA
Celebrates National Customer Day

Garuda Indonesia held many
special events in celebration
of National Customer Day on
September 4, 2013. The event,
involving the management
and staff of PT Garuda
Indonesia (Persero) Tbk.,
presented an opportunity for
Garuda Indonesia to show its
gratitude to the public and its
valued customers for their
trust and loyalty.
On National Customer Day, the first guest
to visit the Garuda Indonesia Gallery in
Senayan City, Jakarta, was surprised to be
served by PT Garuda Indonesia (Persero)
Tbk. EVP Sales and Marketing Erik Meijer,
and PT Garuda Indonesia (Persero) Tbk. EVP
Services Faik Fahmi, at the ticketing booth.
Customers who were looking to buy tickets
at the Garuda Indonesia Gallery in Senayan
City were warmly welcomed by Garuda
Indonesia. The Garuda Indonesia Gallery
is a one-stop shop for Garuda Indonesia
ticketing and services, designed to offer
its customers the ‘Garuda Indonesia
Experience’.
EVP Services Faik Fahmi said that the
National Customer Day reminds us just
how important customers are in the
development of Garuda Indonesia. Given
that Garuda Indonesia is in the service
business, customer satisfaction must be
the first priority. “Events like this form an
integral part of Garuda Indonesia’s efforts to
improve customer service, in line with the
company’s development programme, the
2011–2015 Quantum Leap strategy. We hope

Kejutan Garuda
Indonesia Peringati Hari
Pelanggan Nasional
Garuda Indonesia
menyambut Hari Pelanggan
Nasional pada 4 September
2013 lalu, dengan berbagai
kegiatan istimewa. Kegiatan
yang diikuti oleh jajaran
manajemen dan karyawan
PT Garuda Indonesia
(Persero) Tbk. tersebut
dilakukan sebagai
wujud terima kasih
Garuda Indonesia kepada
seluruh masyarakat atas
kepercayaannya selama ini.

We hope to gain more loyal customers with improved
quality of service, so that we can become a five-star airline.
to gain more loyal customers with improved
quality of service, so that we can become a
5-star airline,” said Faik Fahmi.
A similar sentiment was shared by EVP
Sales and Marketing Erik Meijer. “Serving
and understanding our customers is not
seasonal work. National Customer Day is
the perfect opportunity to boost the spirit
of Garuda Indonesia’s staff in improving
customer satisfaction,” he explained.
To improve customer service Garuda
In