Garuda Indonesia Colours Magazine January 2018 | Page 4

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Salam Garuda Indonesia
SALAM
GARUDA INDONESIA
Pahala N. Mansury
President & CEO
PT Garuda Indonesia (Persero) Tbk.
Dear valued Garuda Indonesia customers,
As we enter the year 2018, on behalf of
all Garuda Indonesia employees, I would
like to wish a Happy New Year to all
Garuda Indonesia customers.
The beginning of a new year is always
a great opportunity for us to strengthen
our commitment to our programme and
activities, building upon our achievements
in the previous year. Certainly, 2017 was a
significant year for us, one that supported
the development plans that we continue
to make within Garuda Indonesia.
Towards the end of 2017, Garuda Indonesia
received a number of accolades for the growth
that we have been able to achieve in the many
aspects of our operations. We were named
Indonesia Airline of the Year for the seventh
time during the Indonesia Travel and Tourism
Awards (ITTA) 2017 in the air transportation
category, an example of Garuda Indonesia’s
consistency in providing operational
excellence for all of our customers.
In addition to ITTA 2017, we were also granted
an Indonesia Customer Satisfaction Award
(ICSA) 2017 for the 18 th time and the Top 5 Most
Admired CEO award from Warta Ekonomi
magazine. These awards would not have been
possible without support from you, our
customers, as well as all Garuda Indonesia
employees. We hope these achievements will
further motivate us to continue improving our
operations, especially our services for customers.
Meanwhile, as we continue to expand our
flight network, as of December 2017 we have
officially begun serving a daily non-stop
Medan–Makassar route. This route also
marks the company’s consistent efforts in
improving connectivity between cities across
Indonesia, especially with Medan being a hub
for flights in western Indonesia and Makassar
as a hub for flights in eastern Indonesia.
Closing the year 2017, we also added three
new intra-Sulawesi routes that are flown
through Makassar: Makassar–Kupang,
Makassar–Palopo and Luwuk–Palu with
Bombardier CRJ-1000 and ATR 72-600 fleets.
Moreover, we will be launching more new
routes in January: Surabaya–Banjar,
Denpasar–Xi’an and Denpasar–Zhengzhou.
As well as opening these new routes,
Garuda Indonesia also showed its support
for Indonesia’s Ministry of Tourism by
participating in the Sail Sabang 2017 event
held in Sabang, Weh Island, Aceh, and
providing four extra flights connecting
Medan and Sabang throughout the event
from November 29 to December 1, 2017.
Through actions such as these, we hope
Garuda Indonesia will be able to take part in
promoting the archipelago’s marine tourism
to the world, especially the 10 Indonesian
Priority Tourism Destinations as identified
by the government.
Last but not least, we would like to
extend our deepest gratitude to all of our
customers for trusting Garuda Indonesia
and for your appreciation and support
as we continue to aim for more growth
and development in the future.