Garuda Indonesia Colours Magazine August 2016 | Page 4
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Salam Garuda Indonesia
SALAM
GARUDA INDONESIA
M. Arif Wibowo
President & CEO
PT Garuda Indonesia (Persero) Tbk.
Dear Valued Customers,
We wish to take this opportunity to note a
special achievement by Garuda Indonesia.
In July, Garuda Indonesia won an award at
the Farnborough Airshow in England, the
largest international aerospace exhibition in
the world. The award was especially meaningful
for Garuda Indonesia as we received it right
at the end of Eid al-Fitr on July 7, 2016.
At the Farnborough Airshow, Garuda
Indonesia’s cabin crew was named ‘The World’s
Best Cabin Crew 2016’ for a third consecutive
year since 2014 by Skytrax, an independent
aviation ranking agency based in London.
Winning ‘The World’s Best Cabin Crew’ award
three times in a row marks an impressive
hat-trick for Garuda Indonesia.
Garuda Indonesia was selected as the
winner of the highly coveted airline award
based on a customer satisfaction survey which
was conducted by Skytrax globally, involving
more than 18 million passengers. The survey
included more than 245 international airlines
and measured 41 key aspects in relation to each
airline’s product and service offering.
This achievement is the result of the
commitment and hard work of all Garuda
Indonesia’s employees, especially our cabin
crew, who together exert great effort in
ensuring that continued excellence and service
enhancements are consistently delivered to
every one of our passengers on the ground
and in the air. At the same time, winning this
award is a challenge for us to yet again raise
the bar and guarantee that our service is
continuously improved.
‘The World’s Best Cabin Crew 2016’ is also
a result of our unique ‘Garuda Indonesia
Experience’ service concept, which highlights
authentic Indonesian hospitality and the
richly diverse and colourful culture of
Indonesia to passengers from around the world.
‘The World’s Cabin Crew’, Garuda Indonesia
is also proudly listed as ‘The Big Five in Asia’
and ‘Top 10 First Class Seat’.
We also sincerely wish to extend our
appreciation for your support. It would not
have been possible to become ‘The World’s
Best Cabin Crew’ for three years running
without you.
Once again, we express our deepest gratitude
to all of our valued customers and stakeholders
for your continued trust and loyalty that fuels
Garuda Indonesia to fly even higher and
reach even greater achievements.