Future Trends Health Care 2013 - Page 26

WORKPLACE BASIC SKILLS FOR ENTRY LEVEL WORKERS The following skills were identified by the Texas Workforce Commission as “Basic Skills Needed for Entry Level Workers.” These skills were validated by the Thought Leaders and Peer Reviewers who responded to a survey question asking: “What workplace basic skills are important for entry level workers?” Answer Options Oral Communication Teamwork Work Ethic Willingness to continue learning Written Communication Initiative Customer Service Following Directions Time Management Problem-solving Appreciation of Diversity Conflict Management Pride in Work Professionalism Integrity Numerical and Arithmetic Application Decision-making Dedication Attention to Detail Adaptability Creativity Information Gathering Organization Multi-tasking Conflict Management Stress Management Leadership Thoughtful Reflection Perseverance Resource Allocation Technology and Tool Usage Intellectual Risk-taking Response Percent Response Count N=11 100% 91% 91% 91% 82% 82% 73% 73% 73% 64% 64% 64% 64% 64% 64% 55% 55% 55% 55% 55% 46% 46% 46% 46% 46% 46% 36% 36% 36% 36% 36% 18% 11 10 10 10 9 9 8 8 8 7 7 7 7 7 7 6 6 6 6 6 5 5 5 5 5 5 4 4 4 4 4 2 ©Copyright North Central Texas InterLink, Inc. All rights reserved 23