Troubleshooting
For complete step by step instructions, please refer to
the Instructions For Use included with your pump.
Swelling, pain or redness at the site
Needles may play a significant role in adverse site
reactions with sub-q according to continuing research.
Among the many factors which may contribute to infusion
site reactions are: the quality of the needles being used;
design of needle tip; needle tip damage; sharpness; needle
length; number of sites; flow rate; and, dressing/covering.
1) Verify you are using RMS HIgH·Flo needles. If not,
consult your healthcare provider and inquire about
trying HIgH·Flo.
2) Be sure to insert your subcutaneous needles dry. IgG
tends to irritate the skin.
3) Assure that the needles you are using are long enough
to reach your sub-q layers.
4) Ask your provider about trying a slower rate tubing set,
especially for your first few infusions.
5) Think about site location. If you have been having
difficulty with rotating sites, you may want to return to the
sites that work best for you. Talk with your provider about
your options.
No flow
1) Make sure all slide clamps are unclamped. Note: if a
slide clamp has been overused, or left clamped for an
extended time, it can damage the tubing.
2) Use sterile procedures to disconnect the tubing set from
the needle set and check for medication drip. If medication
drips from the tubing, it may be a problem with the needle
set. If the medication does not drip, replace the tubing as it
may be damaged.
3) With the pump empty, open and close the lid, watching
that the syringe pusher slides freely and does not bind.
Slow flow
1) Confirm you are using the correct size syringe. 30ml
syringes flow approximately 20% slower than 20ml syringes
on the same Precision flow rate tubing.
2) Administration may be slow, based on how well medication is absorbed through your tissue. If this is your first time
with sub-q, it may take longer than expected because your
body may need to create space in the subcutaneous layers
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