Air-Conditioning storage until the end of your cruise. A-Z Guide To Your Cruise Holiday Tour Price Includes
All rooms are fully air-conditioned, as are all public areas. You will
find a temperature control gauge in your room, which will allow
you to adjust the air temperature to your comfort. Lost Property A helpful, comprehensive A-Z Guide to your holiday can be found
on our website www.fredolsencruises.com.au/page/before-you-
cruise. The website also features a useful question and answer
section. Accommodation with private bath or shower unless specified, all
meals on the ship, port charges and taxes.
Balmoral, Boudicca, Black Watch & Braemar: Ship’s voltage is
110 volts – 60 cycle (a U.S. style 2-pin plug is required) and 220
volt–60 cycle (a Continental style 2-pin plug is required). To ensure
your electrical appliances are safe to use, please check with Guest
Services on board. Adapters can be hired on board, or can be bought
at the shop. Any items of lost property should be registered with Guest Services
on board, in the first instance. In the event you suffer a loss of prop-
erty you should write to Fred. Olsen Customer Relations, Fred. Olsen
House, White House Road, Ipswich, IP1 5LL on your return to the
UK. Items of lost property are forwarded to this address where they
will remain for three months waiting to be claimed. If unclaimed,
we reserve the right to dispose of these items to approved charities.
A minimum handling fee of £30 per item will be applied for the
return of lost property.
Securing Your Valuables Church Service
Safety deposit boxes are available at Guest Services on Black Watch
to safeguard valuables and important papers. We request a £5 de-
posit, which is refunded at the end of your cruise. Arrangements
can be made through Guest Services once on board. There is a lock-
able drawer in each room on board Black Watch and a safe in each
room on Boudicca and Braemar. All rooms on the Balmoral have
an electric safe. After breakfast on Sundays during days at sea, a Senior Officer will
lead prayers and readings. On Easter and Christmas cruises plus
Grand Voyages, a member of the clergy will lead an interdenomi-
national service.
Voltage
Room Service Menu
A room service menu operates aboard all our ships between 10am
and 10pm each day, offering light snacks (except during embarka-
tion and disembarkation times). Beverages are available 24 hours a
day. The menu will be in your room.
Paying On Board
The currency on board all ships is Sterling. A credit account system
is operated on board allowing bar drinks, wine in the restaurants,
laundry charges, Shore Tours bookings, purchases from the shops,
any medical expenses and other incidental expenses to be auto-
matically charged to your account. You will be required to pre-
register a debit or credit card or supply a cash deposit at the start
of your cruise. Failure to do so will result in your on board account
being suspended. All on board accounts must be settled at the end
of your cruise. The following credit cards are accepted:Diners Club,
MasterCard and Visa. We also accept Visa debit cards but regret we
are unable to accept American Express, Solo, Electron, travel agent
debit cards or travellers’ cheque cards. Payments by credit card incur
a 1.5% surcharge. No surcharge is applied to payment by debit card.
Selected travellers’ cheques are accepted; please ask for more infor-
mation before you cruise.
Gratuities
To make rewarding staff on board as straightforward as possible,
gratuities are automatically added to your on board account at
a level of £4.00 per passenger per day (applicable to adults and
youths aged 12-17). This is divided equally between the Cabin
Stewardess and Restaurant Waiter (and through them to other
members of the team). This amount is not compulsory and can be
varied at Guest Services on board; guests are welcome to tip per-
sonally if they prefer. To assist with budgeting for your holiday, we
are pleased to now offer the option of pre-paying your gratuities
before you travel. Please ask at time of booking.
SHIP SERVICES
Laundry Services
An excellent laundry and cleaning service is available on board all
of our ships, along with an ironing room for passengers’ use. All
ships also have a self-service launderette with washing machines
and tumble dryers.A charge applies.
Bathrobes
Bathrobes are provided for guests who are booked in relevant Suite
grades under our Suite Dreams package. Bathrobes are available
to use on board for guests in other room grades, subject to avail-
ability. A refundable deposit is required and a charge is made to
cover laundry costs.
Dance Hosts
Hosts are available to ensure that our single passengers are never
too long without a dance partner. On each of our ships there are
usually four dance hosts available.
Bureau De Change. All our ships operate an on board Bureau de
Change, where major foreign currencies may be purchased or
sold, subject to local currency restrictions. Exchange rates are
competitive and there are no commission charges. For peace of
mind, should guests wish to pre-purchase major currencies, or local
currency not available on board, we would recommend using our
foreign currency order service.
Daily Times
Each evening a Daily Times newsletter will be placed in your room,
detailing events and timings for the following day. This will include
time zone changes and dress code guidelines.
Alcohol On Board
Any alcohol brought on board from ashore (which includes any
found at embarkation), must be handed to the ship’s staff for safe
Shopping On Board
The on board boutiques offer a wide range of products, from lux-
ury items including jewellery, glassware and perfumes, to elegant
eveningwear and casual day clothes. The on board shop stocks es-
sential items such as camera film, sun cream, toiletries and various
other necessities, as well as souvenirs and cruise mementoes. The
shops will be closed in some ports due to customs regulations.
Cigarettes and cigars are available to consume during your cruise
via our Room Shopping Service. An order form and price list will be
in your room – simply complete the form, hand it to Guest Services
on board and your order will be delivered to your room. Please note
smoking is only permitted in designated open deck areas and on
room balconies (except Terrace Balconies).
Duty Free (where applicable)
Cigarettes, cigars and alcohol are available at tax-free prices for
you to take home at the end of your cruise via our Room Shopping
Service. An order form and price list will be in your room – simply
complete the form, hand it to Guest Services on board and your
order will be delivered to your room on the last day of your stay. It is
your responsibility to observe customs regulations.
Library
All vessels have a well appointed library on board offering a wide
variety of books, including some large print books.
Gaming Tables
There is a small gaming area on all four ships, where you can try
your hand at Blackjack and Roulette. Please note that games of
chance may not be charged back to your room account.
Fitness Centre
All four vessels have a fully-equipped Fitness Centre offering tread-
mills, rowing machines, exercise bikes and a variety of free weights.
A choice of fitness classes to suit most levels is available throughout
the cruise, including yoga, aerobics, stretch & tone and pilates,
conducted by fully qualified fitness instructors. A small charge is
made for some classes. Additionally you may wish to ‘walk a mile’
(five times walking around the deck on Black Watch and Boudicca
equals one mile) or swim a few lengths of the pool. You may then
wish to relax in the sauna or steam room (there is no sauna or steam
room on Balmoral). Please note that the Fitness Centres on both
Black Watch and Boudicca are located on the Sun Deck, which is
not served by a passenger lift. Guests will need to climb steps to
access the fitness centre.
Swimming Pools/Jacuzzis
All vessels have heated pools and Jacuzzis. At times these may
be closed for operational reasons, such as, but not limited to, cold/adverse
weather or poor water quality. Since no lifeguards are on duty, guests use these
facilities at their own risk.
BROCHURE INFORMATION
We work hard to ensure that all the information contained within
this brochure is accurate and clear, but we cannot guarantee the
absence of errors. E&OE.
Booking Term & Conditions
These terms and conditions should be read carefully.
Cruise Abroad is acting as a distributor and reseller of
Fred. Olsen Cruise Lines only. Cruise Abroad is not act-
ing as an agent for Fred. Olsen Cruise Lines Ltd. Your
purchase is however, still subject to the terms in the
Fred. Olsen Cruise Lines worldwide brochure in addition
to the following terms of Cruise Abroad. The Fred. Olsen
Cruise Lines terms and conditions can also be viewed on
their website; www.fredolsencruises.com/terms-and-
conditions. These terms involve (amongst other detailed
terms) requirements regarding insurance, medical, vacci-
nation, passports and entry visas plus terms which by in-
corporation of the Athens Conventions 1974 or otherwise,
limits or excludes liability.
Travel Documents
All passengers must be in possession of a valid passport with no
less than six months validity remaining at the completion of the
cruise. Visas will be required on certain itineraries and you or your
travel agent are responsible for obtaining all necessary documenta-
tion. If a visa is required, final documents will not be sent out until
Cruise Abroad has received a copy of the proper travel documents.
Deposits and Payments (All prices in Australian Dollars)
A non refundable deposit of 15% of the complete cruise cost and
signed booking forms are required once services are confirmed for
all bookings. The balance is due no later than 65 days prior to de-
parture. If reservations are made within 65 days of departure, the
entire amount is due at the time of confirmation. A rush fee of $50
per booking is applied to bookings made less than 30 days prior to
departure. Some services may not be available with less than 30
days advance booking. Change and cancellation policies outlined
below will apply after services are confirmed.
Rates and Fares
All rates featured in the brochure are in Australian Dollars. Cruise
Abroad may withdraw or increase the prices in the 2019/20 bro-
chure at any time.
Changes and Cancellations
Any changes made after booking acceptance will be subject to
a $200 per person change fee. Changes made within 65 days of
departure will result in a $200 per person change fee plus any as-
sociated cost levied by the service provider.
Cancellation penalties are as follows:
91 days or more (181 days or more
for Long Cruises only)
15% of trip cost
180 days – 91 days
(Long Cruises Only)
30% of trip cost
90-57 days 60% of trip cost
56-42 days 75% of trip cost
41-16 days
85% of trip cost
Golf Nets 15 to 0 days
100% of trip cost
You can practice your golf swing in the net(s) aboard Black Watch,
Boudicca, Braemar and Balmoral. Please note that the golf net(s) on Black
Watch, Boudicca and Braemar are not served by a passenger lift. Guests will
therefore need to climb steps to access the golf net(s). All of the changes and cancellation fees are in addition to any
airline enforced cancellation fees or other unrecoverable fees from
suppliers. Airline tickets have their own cancellation and change
penalties. No refund can be made for any tour accommodation,
service or feature that you do not utilise or voluntarily change: if
you cancel while the tour is in progress, there will be no refund for
unused portions.
Atlantis Spa and Salon
Each Fred. Olsen ship has a well equipped beauty salon and spa: the
Atlantis Spa and Fitness Centre. Open from 8am to 8pm daily,
they offer a range of beauty and relaxation treatments, including
massage, facials, manicures, pedicures and hairdressing. Demand
for treatments is always high, so it is advised to book as soon as
possible.
Internet Service
Wi-Fi is available throughout the ship, so you can check your e-
mails or browse the web while at sea. Simply connect to the ships
Wi-Fi signal, register for the service and choose the desired internet
package, which will be charged directly to your on board account.
Speak to Guest Services on board for further information and as-
sistance. Please be aware that this service is operated over a satel-
lite connection, therefore speeds are much slower than you would
experience at home, and is subject to service operation.
Travel Insurance
All international guests must have fully comprehensive travel insur-
ance valid from the date of deposit being made. We suggest you
discuss with your travel agent the various insurance polices that
are available. Policies can be purchased that provide protection in
the event of trip cancellation, interruption, personal illness, injury,
medical fees or damage to property. Verification of your travel in-
surance policy will be required by Fred. Olsen Cruise Lines.
NOTE: Cruise documents will not be released without completed
insurance details on the Guest Information Form (to be completed
in My Cruises). Without Insurance details, boarding may be denied
and no refund will be paid.
Visit fredolsencruises.com.au or call 1300 786 863
34
Not Included
Air transportation, other transportation, passport and visa fees,
airport departure taxes, all items of a personal nature including
laundry, wine, liquor, room service, beverages, meals not specified
in the itinerary, local transfers to/from hotels/docks unless speci-
fied, trip cancellation/interruption insurance, luggage handling,
gratuities for drivers, guides, hotel staff and cruise staff.
Guest Information Form
It is a requirement that you fully complete this form as it contains
mandatory immigration information and other relevant per-
sonal travel details. The form must be completed before your cruise
documentation can be dispatched to you. It is suggested that you
complete your form online in the My Cruises section of the Fred.
Olsen website.
Documents
Documents and shore excursion information will be sent to your
travel agent approximately two weeks prior to departure. If re-
quested; express mail/delivery charges will be an additional $20.
Documents will not be sent out until final payment and a signed
booking form have been received. Replacement documents are
subject to a minimum $100 re-issue fee.
Responsibility and Release of Liability
As in the case of Fred. Olsen Cruise Lines, Cruise Abroad acts only
as a distributor and reseller for the contractors providing transpor-
tation, accommodation or other services. All tickets and vouchers
are issued subject to any and all terms and conditions under which
transportation, accommodations and other services are offered or
provided and constitute the sole contract between the supplier
and the tour member. Cruise Abroad shall not be responsible in
any way for loss, injury or damage arising from an Act of God,
Acts of Governments or de facto authority, war, civil unrest, any
kind of hostilities, strikes, theft, sickness, quarantine, immigration
or customs regulations, hijacking, acts of terrorism, breakdown,
delay, cancellation, error, omissions or any other cause beyond our
control. Cruise Abroad reserves the right, without advance notice,
to make changes or cancellations, in part or in whole, as circum-
stances dictate; this may include changes in accommodation and/
or transportation and in the itinerary. Cruise Abroad is released of
liability for consequences of personal activities of any passenger,
who, as a consenting adult, is deemed personally responsible for
decisions concerning conditions of health, safety, fitness for any
activity in which the passenger participates. Cruise Abroad is not
responsible for omissions in prices and programs.
Any deposit paid for a package offered by Cruise Abroad shows
acceptance and acknowledgement of prices, exclusions, conditions
and responsibilities as stated above and releases Cruise Abroad and
all of its agents and representatives from any and all liability, ac-
tions, causes of actions, suits, debts, demands that you may have
in connections with your participation in your overseas trip or activ-
ity. Cruise prices in this brochure were based upon cruise rates as
published in the Fred. Olsen World Cruise guide. The cruise line may
withdraw or increase those prices at any time and has the right to
correct errors in their brochure without liability.
The above Terms & Conditions are an extract of the full list of Fred. Olsen Cruises
Terms & Conditions which are available to view at
www.fredolsencruises.com.au/page/fred-olsen-terms-
and-conditions