|
with you ! Please contact your home mobile operator for further information on call charges and any other bill related enquiries .
Air-Conditioning
All rooms are fully air-conditioned , as are all public areas . You will find a temperature control gauge in your room , which will allow you to adjust the air temperature to your comfort .
Voltage
Balmoral , Boudicca , Black Watch & Braemar : Ship ’ s voltage is 110 volts – 60 cycle ( a U . S . style 2-pin plug is required ) and 220 volt – 60 cycle ( a Continental style 2-pin plug is required ). To ensure your electrical appliances are safe to use , please check with Guest Services on board . Adapters can be hired on board , or can be bought at the shop .
|
Securing Your Valuables
Safety deposit boxes are available at Guest Services on Black Watch to safeguard valuables and important papers . We request a £ 5 deposit , which is refunded at the end of your cruise . Arrangements can be made through Guest Services once on board . There is a lockable drawer in each room on board Black Watch and a safe in each room on Boudicca and Braemar . All rooms on the Balmoral have an electric safe .
Room Service Menu
A room service menu operates aboard all our ships between 10am and 10pm each day , offering light snacks ( except during embarkation and disembarkation times ). Beverages are available 24 hours a day . The menu will be in your room .
Paying On Board
The currency on board all ships is Sterling . A credit account system is operated on board allowing bar drinks , wine in the restaurants , laundry charges , Shore Tours bookings , purchases from the shops , any medical expenses and other incidental expenses to be automatically charged to your account . You will be required to pre-register a debit or credit card or supply a cash deposit at the start of your cruise . Failure to do so will result in your on board account being suspended . All on board accounts must be settled at the end of your cruise . The following credit cards are accepted : Diners Club , MasterCard and Visa . We also accept Visa debit cards but regret we are unable to accept American Express , Solo , Electron , travel agent debit cards or travellers ’ cheque cards . Payments by credit card incur a 1.5 % surcharge . No surcharge is applied to payment by debit card . Selected travellers ’ cheques are accepted ; please ask for more information before you cruise .
Gratuities
To make rewarding staff on board as straightforward as possible , gratuities are automatically added to your on board account at a level of £ 4.00 per passenger per day ( applicable to adults and youths aged 12-17 ). This is divided equally between the Cabin Stewardess and Restaurant Waiter ( and through them to other members of the team ). This amount is not compulsory and can be varied at Guest Services on board ; guests are welcome to tip personally if they prefer . To assist with budgeting for your holiday , we are pleased to now offer the option of pre-paying your gratuities before you travel . Please ask at time of booking .
SHIP SERVICES
Laundry Services
An excellent laundry and cleaning service is available on board all of our ships , along with an ironing room for passengers ’ use . All ships also have a self-service launderette with washing machines and tumble dryers . A charge applies .
Bathrobes
Bathrobes are provided for guests who are booked in relevant Suite grades under our Suite Dreams package . Bathrobes are available to use on board for guests in other room grades , subject to availability . A refundable deposit is required and a charge is made to cover laundry costs .
Dance Hosts
Hosts are available to ensure that our single passengers are never too long without a dance partner . On each of our ships there are usually four dance hosts available .
Bureau De Change
All our ships operate an on board Bureau de Change , where major foreign currencies may be purchased or sold , subject to local currency restrictions . Exchange rates are competitive and there are no commission charges . For peace of mind , should guests wish to prepurchase major currencies , or local currency not available on board , we would recommend using our foreign currency order service .
|
Daily Times
Each evening a Daily Times newsletter will be placed in your room , detailing events and timings for the following day . This will include time zone changes and dress code guidelines .
Alcohol On Board
Any alcohol brought on board from ashore ( which includes any found at embarkation ), must be handed to the ship ’ s staff for safe storage until the end of your cruise .
Lost Property
Any items of lost property should be registered with Guest Services on board , in the first instance . In the event you suffer a loss of property you should write to Fred . Olsen Customer Relations , Fred . Olsen House , White House Road , Ipswich , IP1 5LL on your return to the UK . Items of lost property are forwarded to this address where they will remain for three months waiting to be claimed . If unclaimed , we reserve the right to dispose of these items to approved charities . A minimum handling fee of £ 30 per item will be applied for the return of lost property .
Church Service
After breakfast on Sundays during days at sea , a Senior Officer will lead prayers and readings . On Easter and Christmas cruises plus Grand Voyages , a member of the clergy will lead an interdenominational service .
Shopping On Board
The on board boutiques offer a wide range of products , from luxury items including jewellery , glassware and perfumes , to elegant eveningwear and casual day clothes . The on board shop stocks essential items such as camera film , sun cream , toiletries and various other necessities , as well as souvenirs and cruise mementoes . The shops will be closed in some portsdue to customs regulations . Cigarettes and cigars are available to consume during your cruise via our Room Shopping Service . An order form and price list will be in your room – simply complete the form , hand it to Guest Services on board and your order will be delivered to your room . Please note smoking is only permitted in designated open deck areas and on room balconies ( except Terrace Balconies ).
Duty Free ( where applicable )
Cigarettes , cigars and alcohol are available at tax-free prices for you to take home at the end of your cruise via our Room Shopping Service . An order form and price list will be in your room – simply complete the form , hand it to Guest Services on board and your order will be delivered to your room on the last day of your stay . It is your responsibility to observe customs regulations .
Library
All vessels have a well appointed library on board offering a wide variety of books , including some large print books .
Gaming Tables
There is a small gaming area on all four ships , where you can try your hand at Blackjack and Roulette . Please note that games of chance may not be charged back to your room account .
Fitness Centre
All four vessels have a fully-equipped Fitness Centre offering treadmills , rowing machines , exercise bikes and a variety of free weights . A choice of fitness classes to suit most levels is available throughout the cruise , including yoga , aerobics , stretch & tone and pilates , conducted by fullyqualified fitness instructors . A small charge is made for some classes . Additionally you may wish to ‘ walk a mile ’ ( five times walking around the deck on Black Watch and Boudicca equals one mile ) or swim a few lengths of the pool . You may then wish to relax in the sauna or steam room ( there is no sauna or steam room on Balmoral ). Please note that the Fitness Centres on both Black Watch and Boudicca are located on the Sun Deck , which is not served by a passenger lift . Guests will need to climbsteps to access the fitness centre .
Swimming Pools / Jacuzzis
All vessels have heated pools and Jacuzzis . At times these may be closed for operational reasons , such as , but not limited to , cold / adverse weather or poor water quality . Since no lifeguards are on duty , guests use these facilities at their own risk .
Golf Nets
You can practice your golf swing in the net ( s ) aboard Black Watch , Boudicca , Braemar and Balmoral . Please note that the golf net ( s ) on Black Watch , Boudicca and Braemar are not served by a passenger lift . Guests will therefore need to climb steps to access the golf net ( s ).
Atlantis Spa and Salon
Each Fred . Olsen ship has a well equipped beauty salon and spa : the Atlantis Spa and Fitness Centre . Open from 8am to 8pm daily , they offer a range of beauty and relaxation treatments , including massage , facials , manicures , pedicures and hairdressing . Demand for treatments is always high , so it is advised to book as soon as possible .
Internet Service
Wi-Fi is available throughout the ship , so you can check your e-mails or browse the web while at sea . Simply connect to the ships Wi-Fi signal , register for the service and choose the desired internet package , which will be charged directly to your on board account . Speak to Guest Services on board for further information and assistance . Please be aware that this service is operated over a satellite connection , therefore speeds are much slower than you would experience at home , and issubject to service operation .
|
A-Z Guide To Your Cruise Holiday
A helpful , comprehensive A-Z Guide to your holiday can be found on our website http :// www . fredolsencruises . com . au / page / before-you-cruise . The website also features a useful question and answer section .
BROCHURE INFORMATION
We work hard to ensure that all the information contained within this brochure is accurate and clear , but we cannot guarantee the absence of errors . E & OE .
Booking Term & Conditions
These terms and conditions should be read carefully .
Cruise Abroad is acting as a distributor and reseller of Fred . Olsen Cruise Lines only . Cruise Abroad is not acting as an agent for Fred . Olsen Cruise Lines Ltd . Your purchase is however , still subject to the terms in the Fred . Olsen Cruise Lines worldwide brochure in addition to the following terms of Cruise Abroad . The Fred . Olsen Cruise Lines terms and conditions can also be viewed on their website ; www . fredolsencruises . com / terms-and-conditions . These terms involve ( amongst other detailed terms ) requirements regarding insurance , medical , vaccination , passports and entry visas plus terms which by incorporation of the Athens Conventions 1974 or otherwise , limits or excludes liability .
Travel Documents
All passengers must be in possession of a valid passport with no less than six months validity remaining at the completion of the cruise . Visas will be required on certain itineraries and you or your travel agent are responsible for obtaining all necessary documentation . If a visa is required , final documents will not be sent out until Cruise Abroad has received a copy of the proper travel documents .
Deposits and Payments ( All prices in Australian Dollars )
A non refundable deposit of 15 % of the complete cruise cost and signed booking forms are required once services are confirmed for all bookings . The balance is due no later than 65 days prior to departure . If reservations are made within 65 days of departure , the entire amount is due at the time of confirmation . A rush fee of $ 50 per booking is applied to bookings made less than 30 days prior to departure . Some services may not be available with less than 30 days advance booking . Change and cancellation policies outlined below will apply after services are confirmed .
|
Rates and Fares
All rates featured in the brochure are in Australian Dollars . Cruise Abroad may withdraw or increase the prices in the 2012 / 16 brochure at any time .
Changes and Cancellations
Any changes made after booking acceptance will be subject to a $ 200 per person change fee . Changes made within 65 days of departure will result in a $ 200 per person change fee plus any associated cost levied by the service provider .
Cancellation penalties are as follows :
91 days or more ( 181 days or more for Long Cruises only )
15 % of trip cost
180 days – 91 days ( Long Cruises Only ) 30 % of trip cost
90-57 days 60 % of trip cost
56-42 days 75 % of trip cost
41-16 days 85 % of trip cost
15 to 0 days 100 % of trip cost
All of the changes and cancellation fees are in addition to any airline enforced cancellation fees or other unrecoverable fees from suppliers . Airline tickets have their own cancellation and change penalties . No refund can be made for any tour accommodation , service or feature that you do not utilise or voluntarily change : if you cancel while the tour is in progress , there will be no refund for unused portions .
Travel Insurance
All international guests must have fully comprehensive travel insurance valid from the date of deposit being made . We suggest you discuss with your travel agent the various insurance polices that are available . Policies can be purchased that provide protection in the event of trip cancellation , interruption , personal illness , injury , medical fees or damage to property . Verification of your travel insurance policy will be required by Fred . Olsen . Cruise Lines . NOTE : Cruise documents will not be released without completed
|
insurance details on the Guest Information Form ( to be completed in My Cruises ). Without Insurance details , boarding may be denied and no refund will be paid .
Tour Price Includes
Accommodation with private bath or shower unless specified , all meals on the ship , port charges and taxes .
Not Included
Air transportation , other transportation , passport and visa fees , airport departure taxes , all items of a personal nature including laundry , wine , liquor , room service , beverages , meals not specified in the itinerary , local transfers to / from hotels / docks unless specified , trip cancellation / interruption insurance , luggage handling , gratuities for drivers , guides , hotel staff and cruise staff .
Guest Information Form
It is a requirement that you fully complete this form as it contains mandatory immigration information and other relevant personal travel details . The form must be completed before your cruise documentation can be dispatched to you . It is suggested that you complete your form online in the My Cruises section of the Fred . Olsen website .
Documents
Documents and shore excursion information will be sent to your travel agent approximately two weeks prior to departure . If requested ; express mail / delivery charges will be an additional $ 20 . Documents will not be sent out until final payment and a signed booking form have been received . Replacement documents are subject to a minimum $ 100 re-issue fee .
Responsibility and Release of Liability
As in the case of Fred . Olsen Cruise Lines , Cruise Abroad acts only as a distributor and reseller for the contractors providing transportation , accommodation or other services . All tickets and vouchers are issued subject to any and all terms and conditions under which transportation , accommodations and other services are offered or provided and constitute the sole contract between the supplier and the tour member . Cruise Abroad shall not be responsible in any way for loss , injury or damage arising from an Act of God , Acts of Governments or de facto authority , war , civil unrest , any kind of hostilities , strikes , theft , sickness , quarantine , immigration or customs regulations , hijacking , acts of terrorism , breakdown , delay , cancellation , error , omissions or any other cause beyond our control . Cruise Abroad reserves the right , without advance notice , to make changes or cancellations , in part or in whole , as circumstances dictate ; this may include changes in accommodation and / or transportation and in the itinerary . Cruise Abroad is released of liability for consequences of personal activities of any passenger , who , as a consenting adult , is deemed personally responsible for decisions concerning conditions of health , safety , fitness for any activity in which the passenger participates . Cruise Abroad is not responsible for omissions in prices and programs . Any deposit paid for a package offered by Cruise Abroad shows acceptance and acknowledgement of prices , exclusions , conditions and responsibilities as stated above and releases Cruise Abroad and all of its agents and representatives from any and all liability , actions , causes of actions , suits , debts , demands that you may have in connections with your participation in your overseas trip or activity . Cruise prices in this brochure were based upon cruise rates as published in the Fred . Olsen World Cruise guide . The cruise line may withdraw or increase those prices at any time and has the right to correct errors in their brochure without liability . The above Terms & Conditions are an extract of the full list of Fred . Olsen Cruises Terms & Conditions which are available to view at
http :// www . fredolsencruises . com . au / page / fred-olsenterms-and-conditions
|