Fred Olsen Cruises: 2017 / 2018 - Page 31

with you! Please contact your home mobile operator for further information on call charges and any other bill related enquiries. Air-Conditioning All rooms are fully air-conditioned, as are all public areas. You will find a temperature control gauge in your room, which will allow you to adjust the air temperature to your comfort. Voltage Balmoral, Boudicca, Black Watch & Braemar: Ship’s voltage is 110 volts – 60 cycle (a U.S. style 2-pin plug is required) and 220 volt–60 cycle (a Continental style 2-pin plug is required). To ensure your electrical appliances are safe to use, please check with Guest Services on board. Adapters can be hired on board, or can be bought at the shop. Securing Your Valuables Safety deposit boxes are available at Guest Services on Black Watch to safeguard valuables and important papers. We request a £5 deposit, which is refunded at the end of your cruise. Arrangements can be made through Guest Services once on board. There is a lockable drawer in each room on board Black Watch and a safe in each room on Boudicca and Braemar. All rooms on the Balmoral have an electric safe. Room Service Menu A room service menu operates aboard all our ships between 10am and 10pm each day, offering light snacks (except during embarkation and disembarkation times). Beverages are available 24 hours a day. The menu will be in your room. Paying On Board The currency on board all ships is Sterling. A credit account system is operated on board allowing bar drinks, wine in the restaurants, laundry charges, Shore Tours bookings, purchases from the shops, any medical expenses and other incidental expenses to be automatically charged to your account. You will be required to pre-register a debit or credit card or supply a cash deposit at the start of your cruise. Failure to do so will result in your on board account being suspended. All on board accounts must be settled at the end of your cruise. The following credit cards are accepted:Diners Club, MasterCard and Visa. We also accept Visa debit cards but regret we are unable to accept American Express, Solo, Electron, travel agent debit cards or travellers’ cheque cards. Payments by credit card incur a 1.5% surcharge. No surcharge is applied to payment by debit card. Selected travellers’ cheques are accepted; please ask for more information before you cruise. Gratuities To make rewarding staff on board as straightforward as possible, gratuities are automatically added to your on board account at a level of £4.00 per passenger per day (applicable to adults and youths aged 12-17). This is divided equally between the Cabin Stewardess and Restaurant Waiter (and through them to other members of the team). This amount is not compulsory and can be varied at Guest Services on board; guests are welcome to tip personally if they prefer. To assist with budgeting for your holiday, we are pleased to now offer the option of pre-paying your gratuities before you travel. Please ask at time of booking. Daily Times A-Z Guide To Your Cruise Holiday Each evening a Daily Times newsletter will be placed in your room, detailing events and timings for the following day. This will include time zone changes and dress code guidelines. 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