Franchise Update Magazine Issue IV, 2014 | Page 17

working, I learned that I needed to listen
to customers. I also learned that I had
to fight for my beliefs and the right of
principles over policies. I believe that
all companies should listen to their
employees and franchisees—the people
closest to the customer. This principle
is a foundation of Liberty’s success.
What is your biggest leadership
challenge? I am extremely competi-

tive, and my biggest challenge is not
growing too fast.
How do you transmit your culture
from your office to front-line employees? Our goal is to create a culture

organization like ours, being in the field
and seeing the day-to-day challenges is
the best wa