Franchise Update Magazine Issue III, 2013 | Page 11

Exercise in the morning? Wine with
lunch? Exercise always, wine rarely.

How has the economy changed your
goals for the company? Our goals

Definitely on-the-job training. With
the right mentors and team members, on-the-job training provides
all kinds of exposure.

For me, there’s no better pair than
cold beer and college football!

remain unchanged but our focus on
franchisee profitability, technology
to improve efficiency, and gold-standard service is even more precise.

Are tough decisions best taken by
one person? How do you make tough
decisions? Collaborative decisions

thing from exercise to travel.

Where can capital be found these
days? Capital appears to be loos-

are great. Still, never take credit for
the good yet always be willing to
“own” the bad.

Last two books read: All Things at

Once by Mika Brzezinski, and In the
Woods by Tana French.

ening, though it is still not what it
was five years ago. Local bank loans,
retirement funds, and savings are often combined to provide financing.

Do you socialize with your team after
work/outside the office? Yes! Every-

Do you want to be liked or respected?

What technology do you take on
the road? I never travel without my

How do you measure success?

Absolutely respected.

smartphone.

Obviously sales are the essential

How do you relax/balance life and
work? The best work/life balance

includes quality time with the kids
and daily exercise.

numerical metric of success, but
system satisfaction, attitude, and
positivity are key. You feel this more
than measure it.

Favorite vacation destination: Sul-

What has been your greatest success?

livan’s Island, S.C.

Grow Market Lead

Where is the best place to prepare for
leadership: an MBA school or OTJ?

Contributing to growth, whether
in personnel development, franchise business success, or my former
contributions to marketing. Helping someone or something grow is
truly satisfying.

Advice to CEO wannabes: There are

no truer words than “No one cares
how much you know until they know
how much you care!”
MANAGEMENT
Describe your management style:

Laid back as a result of being highly
organized and very clear about high
expectations.
What does your management team
look like? The best “motley crew”!

We have leaders and champions of
IT, marketing, operations, and franchise development.
How does your management team
help you lead? Required: account-

ability, respect, and collaboration.
Not required: consensus. We challenge each other.
Favorite management gurus/books:

Favorite occasions to send employees notes: Always!

John Maxwell, The 21 Irrefutable
Laws of Leadership.

Favorite company product/service:

What makes you say, “Yes, now that’s
why I do what I do!” When my team-

mates say they love their jobs and
when our franchisees say owning their
own business changed their lives!
PERSONAL
What time do you like to be at your
desk? Before everyone else, typi-

cally 8:15 a.m.

You just can’t beat good Target shopping “therapy!” I also love Greek
yogurt.

Any regrets? Sure, but if you learn

BOTTOM LINE

from regrets and mistakes then they
are lessons. Always focus on the
upside.

What are your long-term goals for the
company? They include continued

What can we expect from your company in the next 12 to 18 months?

growth and satisfaction for existing
franchisees, as well as reinvigorated
sales of great territory to further the
brand and service availability.

Increased energy, increased visibility
and branding, and increased speed
to franchisees with technology advancements. n

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