Franchise Update Magazine Issue III, 2012 | Page 7

Lead

6

Franchise leadership and management

CEO Profile: Bob Johnston 6.
Respect for the heart of the house
9

CEO Profile: Ray Margiano 9.
Taking a step back to move ahead

Feature:
Franchisee Conventions 14.
Maximizing attendance

Empirebuilders.TV 16.
Multi-unit operators star in new online video series

Feature: Anatomy of a Turnaround 18.
Building on nostalgia and innovation, Bennigan’s wants to “revolutionize” fast casual

Leadership Guru 20.
Dina Dwyer-Owens on knowing your customer

“

I found a real place in my role as chairwoman and CEO of The Dwyer
Group. I didn’t need to be a master plumber, but I did need to know
how to lead a great team. And the female perspective has added an
emotional touch to the way we approach business. As a wife, mother,
20
and CEO, I can say that no one questions my ability to do my job.
In fact, both women and men relate to me because I’m
not afraid to be myself and show my emotions. ­
— Dina Dwyer-Owens, ceo, The Dwyer Group

”

Franchiseupdate I ssue I I I , 2012 

5