Franchise Update Magazine Issue III, 2011 | Page 9

Lead

Franchise leadership and management

Feature: Franchise Startup 8.
In a red-hot category, can quality win?

CEO Profile: Jack Riggs 10.
Writing a prescription for Pita Pit’s success

CEO Profile: Brent Alvord 14.
Lenny’s Sub Shop president leads by example

Leadership Guru 16.

Fazoli’s CEO Carl Howard builds a team that inspires zees

“

With any business, at any stage, you need a great leadership team if you
are going to gain a competitive advantage, grow market share, and build
your business. With franchisees, you must gain their trust and meet their
performance expectations... Franchisees are quick to blame the franchi-

”

sor, and rightly so, for a brand that is underperforming. They lose trust
in the company’s decision-making, which can create a dangerous
spiral of brand inconsistency.

—Carl T. Howard, president and CEO, Fazoli’s

Franchiseupdate I ss u e I I I , 2011 

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