Franchise Update Magazine Issue III, 2011 | Page 13

CEO profile:
for analytics, but to me that doesn’t
describe leadership.
Are tough decisions best taken by
one person? I would say yes, after input

from the advisors one trusts.
How do you make tough decisions?

I avoid snap decisions. I prefer to think
things through. That can take a while.
Do you want to be liked or respected?

Respected.
Advice to wannabe leaders? Set clear

expectations and be consistent. Adhere
to fundamental principles and be fair.
Management
Management style? It’s probably a par-

ticipative style. I like to talk to the vice
presidents and staff and ultimately there’s
a decision made. I like lots of input. If
the executive team reaches consensus,
great. If not, I make the decision.
Management team? They all have

franchise experience. I have the least
experience actually working in a Pita
Pit restaurant. The three vice presidents are all former franchisees. With
Nelson Lang, the founder, part of the
deal was that he would stay active
in the U.S. with us. I probably have
more of the systems background. It’s
a good blend. We usually come to a
consensus.

“I’m always
amazed when )$