Franchise Update Magazine Issue II, 2017 - Page 16

ceoprofile vant leadership and don’t need or want to be micro-managed. How does your management team help you lead? Our president, Steve White, runs the day-to-day operations. There’s a clear distinction between our roles. Frank Torre and I develop the strategy. Steve runs the executive team that executes the plan to realize the strategy. Favorite management gurus: Do you read management books? Extreme Ownership by Jocko Willink and Leif Babin and Start With Why by Simon Sinek. What makes you say, “Yes, now that’s why I do what I do!”? That’s easy. The most fulfilling aspect of my job is feeling and experiencing the appreciation from our franchise owners when we’ve done some- thing that’s helped them. It’s the text mes- sages, the handwritten notes, the passion, and even the tears they show when they’re achieving business success partially because of our training, marketing, or business de- velopment. It’s the most incredible feeling to know you’ve helped these wonderful people realize their dreams. I can’t believe I didn’t know until now how wonderful it is to be part of a franchise system. Operations How is the economy driving consumer behavior in your system? Consumer spending, interest rates, and unemployment have zero impact on our business. Property damage happens. Human error happens. Mother Nature happens. Property restora- tion is a qٔѿtͥ́ѡЁ́)䁄ѡɐ䁥Ʌ丁Qɔ)ɔѡɕѽɅѥ䁅́ݡ́)ɕͥɑ͕ѽȸ)]Ёɔԁѥɽȁȴ)ЁѡЀȁѡQɕ)ȁ䁥́Ѽɕٔݽɬɽѡɐ)䁅ɅѽȁȁɥȵɕаݥѠ)ѡѽȁͭȁѽ͡)%Ʌ́݅ЁѡȁɕѽɅѥ)ѹ́Ѽȁѡ͕٥́ɕѕѼ)̸Mхѥѥ́͡܁ݡɅѽ́ٔ)ѡ͕٥́ȁ͔ѽ)ͅѥ͙ѥɕ͕́Չхѥ丁Q)ٕ͔́ՔݡɅѽ)Ё͔مɥٕ́́Ѽɕͽٔѡ)̸]ɔɕѼЁѡ́)ѡɅ䁉͔Aɽ )́ٽ٥Ѽձ͕٥ɕѽɅѥ)ɽ٥ձɹͽѥ($)Ʌ͕є%MLT%$ȀĀ)ɔȁɅ͕́ձ͠ȁɥ͠)ЁɽѠѥ)չ=ȁɅ͕́܁ѡЁ́ݔ)ѡɅéɥах͠ȴ)͕ٕ́́ݽɱ́Ʌɽ٥)ɕѱ́ѽȁ͕٥ѡɔѥ)ݽɬݔݥɅиAɽ ́ձ䁄)QȁɅ͔ݹ́Ё)ѡȁ䁉̸ٕͥȁ݅͠ȁ䁍ѡ͔́)Ёѡ́ͅ$%Ёݽձ)ѡᅍЁͥєɕ᥹͔$)ݽձ᥽̸)Aͽ]Ёɔȁѕɴ́ȁѡ)Aɽ ́Ʌ)ѡЁݥٔɔѡѥ́(ĸ=ȁ٥ͥ́Ѽѡɕմɕ̴)ѽɅѥ丁%ӊéЁѼȁѡ)ȁѥѽ̰ЁɅѡȁѼݸ)ѡɕմɅȁɕѱ́ѽ)͕٥]ٔɱɅ͕́)ɅѥѽݥѠɕͥٔɅ͔)ٕЁɅѕѼɕ)ѥ̸]ٔɕ䁉ɕմ)ɽ٥ȁȁѽȁ͕٥ٔ)ѥչ́ݥѠѡյ)ݼյȁѡɕɅ(䁍չФ́ɕɕ͕٥ɽ٥)̸ٕ䁑ѡɽ٥́ݥѠѽ)͕٥͍ɕ́ɕɑȁɅ͕ϊd)əɵ]܁ݡݹ́ɔ)əɵݕݡѼɽٔ)]eɔѕѼȁѽ̸%ݔ)ٔɅ͕́ݥѠݕȁ͍ɕ̰ݔɕ)ѡ]ݥЁЁəɵ)Ʌ͔ݹȁЁѡɅQե)ݽɱ́Ʌͥѕ䁥́丁e)ٔͥѕѡɽ՝хɑ̰)Ʌѽȁ͕٥ѽɥ)QݔɔѡЁȁɅ͕́ݡ)ɔݽɭЁѡЁٕɔѡ)ȁѥչ̸)]ЁѥԁѼЁ)ͬ ͔'eѡɽɍ)ѡѥ$eЁхЁݽɭ䁅Ё)ͬIɑ́ݡɔ$ݽɭ)х́ɽչ؁$ɽѡ)Ёɔɕ٥܁ܵх̰ͭ)ɕ٥܁ݡӊéȁѡ䁅ѡ)ɕȁѡݕ)ɍ͔ѡɹ]ݥѠ)չ$eЁٔԁɽ)ȁͥѥͬ'e݅)չɽչٽٕݥѠȁ)ѕ́Ʌ͔ݹ̸-)ѕѡqɅЁ)ѡɅt'eɅ́䁅(԰ѕ́丁$ݕЁɅ)ݕѱ䁝Ё䁍ɑɽ)хѱ䁽ѡٔ)ԁͽ锁ݥѠȁѕѕ)ݽɬͥѡ'eٔ)ɕЁͽ́ѡٕ́ȁѡ啅̸)$ѡӊéхЁѼٔɽɕ)ѥ́͡ݥѠȁȁɍѼ)ЁѕЁѡЁͻeЁ)Ё́ѼѼȁͽ%ӊe)хЁѼ܁ɔЁȁѕ)ϊdͽٕ̰ѡȁ̰)ѡȁɥɥѥ̸ ЁӊéͼѡѼ)хͼѡeɔЁѕ䁵ɝ)ݥѠѡȸ)]Ёѕ䁑ԁхѡ)ɽ'e丁$ٔ)5 AɼA܁A̰)AݥѠЁѥ̸%ɝ)ɕ͔̰ͥЁ)ݽѠɅаͼԁ)ѼѼɕ$eЁɐѼ)ݸȁ)!܁ԁɕཉݽɬ)'eЁͽݡͥɕ́Ѽɕఁѡ՝)ѡ$ٔѼ́ѼȁѠ)̸$܁Ёͽչ́ɅЁ$Ѽ)݅͠ѡ́͡ѕȁѡ$)ЁѡɅѥ%ӊé䁙ɴɕ᥹Q)́ͅȁչ丁$eЁЁ役)ٽɥєمѥѥѥ M)1Ս́%х) ѽ1)!܁́ѡ䁍)́ȁȁQ)ɕ䁑ͻeЁЁѡɕѽɅѥ)͔ɽ䁑ͻeЁɔѡ)䁥́ȁݸAɽ䁑)́Ёѥ̸)]Ё́ȁɕѕЁՍ)5䁵ЁЁѼͅѡЁ )UM݅́䁝ɕѕЁ͡и])ݽɭɐٕյ̰)ɹɕ́չаЁݔ)ѡЁѡɝЁɥمє)䁥ɵ䁉̸5䁝ɕѕ)͡Ё́ݡЁ䁉ͥ́д)ȁɅQɔ)ȸ$ٔѼ)ٔѡЁٔ啅̸]՝)MIѽɅѥȁAɽ )Ը'eɽՐݡЁݗeٔ)ѼٔݥѡЁѡ)ѹȸ