Franchise Update Magazine Issue II, 2015 | Page 22

Consumer Marketing CONSUMER MARKETING INITIATIVES 22 CMO Q&A Wienerschnitzel’s new CMO Doug Koegeboehn builds relationships 25 CMO Roundtable “How do you build an all-encompassing marketing department and assemble the kind of team that gets results?” 26 Millennials This generation values “value” — is your brand providing it? 28 Customer Service Who’s your Chief Customer Experience Officer? 20 Franchiseupdate ISS U E II, 2 0 1 5 fu2_tocs(2,6,20,46).indd 20 4/28/15 3:47 PM