Franchise Update Magazine Issue II, 2013 | Page 12

Grow Market Lead

and contact them in the evening or on the
weekends only if it is absolutely urgent.
We have an understanding that if it is
urgent I will call or text them; if I email,
it can be answered the next business day.
Last two books read: Peter Thomas,

Dogtopia’s new business partner, has
written several books. Most recently I
read his book, Be Great: The Five Foundations of an Extraordinary Life; and The
Power of Habit by Charles Duhigg.
What technology do you take on the
road? My iPhone and my iPad for short

trips. I also take my MacBook if it is
more than a day or two.
How do you relax/balance life and
work? I believe that balance should be

the goal in all things, but when you are
a CEO and/or the owner of the company, it is all just “life.” Still, I try hard
to have my evenings and weekends be
family time and only “work” after the
kids are in bed. I don’t want my kids’
memories to be of Mommy on her laptop. I want them to know that when I
am with them I am there both mentally
and physically.
Favorite vacation destination: We go

to the beach every summer for a week
and it has become a family tradition.
We also try to take one big family trip
each year and are hoping to go on more
international trips as our kids get older.
Favorite occasions to send employees notes: I like sending thank-you

cards—not for big things, but for just
being awesome at their job. I have room
for improvement on this. I think about
how thankful I am for my team all the
time, but I could be doing a better job
of sharing that with them. Could you
do me H