Franchise Update Magazine Issue II, 2012 | Page 23

to… MEET The Keynote Speakers & Boot Camp Leaders John DiJulius, Customer Experience Speaker, Author & Consultant John R. DiJulius III is President of John Robert’s Hair Studio & Spa and the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a customer experience consulting organization that helps companies improve and maintain a healthier corporate culture and performance; lower employee turnover costs; increase customer retention factors; add more referrals and “make price irrelevant.” Top organizations across the world use his philosophies and systems for creating a world-class customer service experience. John is the also the author of the best-selling book Secret Service: Hidden Systems that Deliver Unforgettable Customer Service. Scott Klososky, Speaker, Business Consultant, Writer The Advisory Board Scott Klososky, a former CEO of three successful startup companies, specializes in looking over the horizon with how technology is changing the world. Scott’s vision and ability to see trends in emerging technologies allow him to be a thought leader who applies his skills to help organizations thrive, leaders prosper, and entire industries move forward. Jennifer Kushell Young & Successful Media/YSN.com Jennifer Kushell is the President of Young & Successful Media and founder of YSN.com (“Your Success Network”), a leading destination for career exploration, professional development, tools and resources for young professionals and entrepreneurs around the world. Author of the NY Times Bestseller, Secrets of the Young & Successful and The Young Entrepreneur’s Edge, Kushell started her entrepreneurial career at 13. Today she works with a wide range of corporations, trade associations and universities and as a speaker and strategic consultant and is a recognized thought leader on the emerging global workforce. Called “The Career Doctor” by Cosmopolitan and a “guru” of her generation’s entrepreneurial movement by US News & World Report, Kushell has appeared in front of over 300 million people via major media such as CNN, CNBC, BBC, NPR, The Wall Street Journal, USA Today, BusinessWeek, Entrepreneur, and Seventeen. Susan Boresow Chief Marketing Officer Massage Envy Wendy Odel Magus Vice President of Marketing Kiddie Academy Ed Waller Vice President of CRM Certa Pro Painters John Dillon Vice President of Marketing Denny’s Jeff Rinke Vice President of Marketing Hungry Howie’s Pizza Rich Hope Marketing Director Jersey Mike’s Terri Miller Vice President of Marketing & Communications Great Clips Linda Shaub Vice President of Marketing Interim Health Care FranchiseConsumerMarketing.com or call 800-289-4232 ext. 216