Franchise Update Magazine Issue II, 2011 | Page 9

Lead Franchise leadership and management Anatomy of a Start-up 8. Gerson’s Got a Brand New Brand! CEO profile: Shelly Sun 12. BrightStar CEO builds on her rapid success CEO profile: Paul Damico 16. Paul Damico puts his mark on Moe’s Southwest Grill! Leadership Guru 19. Five precepts for franchise CEOs: Jon Luther “ I would encourage any CEO… to stay connected with the lowest level of your organization. And don’t be afraid to have conversations with those people. They are the future leaders of your company. We have regular one-on-ones. When a one-on-one is scheduled, you know that anything can be said. You can talk about challenges, talk goals, but it’s not a review. This is not a boss talking to a subordinate. It’s free of stress. —Paul Damico, president, Moe’s Southwest Grill ” Franchiseupdate I ssue I I , 2011  7