POWERHOUSE WOMEN
IN FRANCHISING
tening, making changes, and rebuilding
the franchisee-franchisor relationship
by setting up a franchise advisory council, changing the culture, and improving
communication. It was a successful experience that helped turn the brand around.
Those same skills came in handy when
she joined Popeyes in November 2007.
In fact, she says, the changes at Popeyes
during the past seven years under her
leadership are the proudest moments of
her career. “We set about repositioning
this brand, measuring customer feedback
more closely, and working hand in hand
with the franchisees,” she says. As a result, sales are up, franchisee validation is
through the roof, and restaurant performance numbers keep rising. “It’s the eighth
year of momentum coming up here for
Popeyes,” she says. And, she adds, don’t
expect it to be the last.
The brand’s global same-store sales
growth rose 6.2 percent in 2014, and the
company continued its expansion by opening 201 new restaurants, a new milestone.
Today, with mo ɔ