Franchise Update Magazine Issue I, 2014 | Page 16

PUT YOUR GROWTH INTO HIGHER GEAR WISH YOU COULD GIVE ALL YOUR OWNERS A PERPETUAL-MOTION SUCCESS ENGINE? C YOU CAN, AND IT’S EASIER THAN YOU THINK. ASK SATMETRIX. M Y CM MY You’ve promised your franchise owners support, and you want CY to deliver. Wouldn’t it be great if you could hand over a CMY Satmetrix propels growth at the franchisee level. ready-made, proven engine of success? OWNERS K The engine would have to be affordable and low-effort for you. It would have to be simple, even automatic and foolproof for franchisees to use with confidence. And it would need to be based on a proven discipline that delivers results. Satmetrix has just the ticket. The best way to grow and Identify and tap promoters for references, testimonials, and word-of-mouth marketing Take quick action to turn detractors into promoters Benchmark improvement performance for continuous increase profits? Put the customer at the heart of your business. Your best bet for doing that: adopt Satmetrix propels growth at the corporate level. FRANCHISORS a Net Promoter practice. Net Promoter is the widely used, proven, and objective method for measuring and acting on customer feedback to reduce churn, increase cross-sell and upsell, and expand the customer base. At Satmetrix, we know all about Net Promoter because we co-created it. Our expertise is built into our web-based software, so you can share it with your owners instantly and affordably. Obtain a steady stream of valid data for strategy and decision support Quickly spot owners who may need more support Recognize practices star performers and share best