FPS Vital News - Page 5

NCE their purpose built Quality Control Centre QUALITY CONTROL BEYOND THE LAB The build quality of many engine components are often safety critical. That is why FPS takes certificate authenticity very seriously. FPS has strong relationships with third party affiliates like Bureau Veritas, TUV and SGS to ensure that standards are being met. A significant part of the quality control process involves verifying quality claims from a supplier. FPS’s quality control facility documents all supplier information such as certifications of quality, health and safety, as well as adherence to ethical and environmental standards. To accommodate the scope of demands in the UK aftermarket, FPS often has to extend their procurement reach to the far corners of the world. To make sure that the products and suppliers adhere to FPS standards, the technical team exercise due diligence through a formalised process to make sure that all claims of quality and certifications are authentic. This is either conducted by document validation or being present to audit the supplier. MAKING TRACKS IN KEEPING TRACK A CASE STUDY Testing ignition coils THE FUTURE OF QUALITY The Lab continues to improve on standardising various processes and include more purpose-built test equipment in the pipeline. From resolving warranty issues to getting to the bottom of product recall episodes ahead of schedule, The Lab and its technical team has provided FPS customers a level of assurance and value that they are rightfully accustomed to. FPS has a formal recall process to improve the traceability of a product in the event of a product recall. This aims to improve FPS’s answerability to the Driver and Vehicle Standards Agency (DVSA) or Trading Standards, should they need to be involved. In April 2015, there was a wide-scale, ‘on-vehicle’ recall of a front suspension arm. This meant that every part sold by FPS had to be located and returned to the supplier. From FPS’s collation of sales data of the product, the team was able to provide the affected motor factors with proper documentation to get in touch with the garages and vehicle owners in order to rectify the recall issue. With clear-cut procedure guidelines and a concerted effort across the business, FPS was able to detect the location of all sold parts and resolve the issue within 8 months. This was 10 months ahead of the schedule set by the DVSA. The standard operating procedure for managing recalls at FPS has further fine-tuned to ensure that the team is ready to take any future recalls effectively and efficiently. VITAL NEWS ISSUE 44 QUALITY CONTROL 5