Foxfire Today Foxfire Today 3rd Edition - Page 38

a relationship and I got to meet you and your wonder- ful friend. If you were a transaction, it wouldn’t mean anything to me. You’d come in. I wouldn’t know that you like Cookies n’ Cream milkshakes and we couldn’t sit down, and we couldn’t talk when you come in. It’s more than just a transaction. It’s a relationship. That’s what I love about Chick-Fil-A. I love that Chick-Fil-A lets me just be very generous to our community. The legacy that Truett Cathy left was generosity. He would rather us be generous than make a lot of money. As a matter a fact, his favorite verse was Proverbs 22: 1. It is a great verse and it says, “It is better to have a great name than great riches.” He lived his life that way. One of the things that’s great about Chick-Fil-A is that they want operators that lead their lives the same way. I love that about Chick-Fil-A and that legacy. I just wanna live my life that way, too, have a great name, and not worry about money or anything like that. Just be(ing) able to bless so many people, that’s (what) God sent us on this earth to do. We live in such a wonderful place (and) we have some of the nicest people in the world (who) I get to serve on a daily basis. Me getting to serve others is probably the easiest thing. It comes naturally. It’s my passion. I love to serve people. We live in a county that (has) 16,000 people and there aren’t a lot of people to choose from when you’re try- ing to run a restaurant. You’re trying to hire people and so those are the toughest days when (you won- der), “Man, do we have it right? Did we pick the right people to come and represent our brand and real- ly represent what we are really trying to do here in Rabun County and for all those folks who are coming through Rabun County?” I want them to experience a wonderful, wonderful place and the wonderful people in Rabun County. I want awesome people working at Chick-Fil-A and that’s what I think I have right now. I think there’s a couple of things that make us more competitive in the marketplace. Number one is our service-our culture of service. We care more about you as a person than I do your money. I don’t care about your transaction. I care about you being hap- 38 py. Did you know that restaurant means a place of restoration? It doesn’t mean a place you go get food. It means a place of restoration. We at Chick-Fil-A in Clayton want you to be restored coming here. We want to nourish you. We know that we’re going to nourish your belly. We’re gonna put food in, but I wanna nourish your soul, too. When we have that at- titude towards our guests, that makes the experience better. People will come back for the experience so many times. We have people coming here all the time because they just wanna experience someone smiling at them and loving on them. I tell my folks I want them to hug our guests with their words and their smiles. I think that’s why people love (Chick-Fil-A), but you can’t ignore that our chicken is really good. It’s fresh. It’s real. We actually hand filet it and bread it right back there in the kitchen.