Fort Worth Business Press, June 2, 2014 Vol. 26, No. 22 | Page 13

fwbusinesspress.com | June 9 - 15, 2014

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putting together resources to find solutions, which
is similar to the Better Business Bureau business
model.
“You can help people at the bureau but you can
really impact a family with this,” he added. “It’s
hard to think of another business where customer
service is more important or one that could be
more impactful than this.”

Riggins has joined the growing ranks of business
owners in the senior home care industry. It is one
of the fastest-growing franchise sectors, according
to Franchise Business Review, a national marke
research firm that does independent research
on franchisee satisfaction. Senior care consistently
ranks as one of the top five sectors for franchisee
satisfaction in the research firm’s annual survey.
The growth of senior home care – “senior” is
actually a misnomer as services also are offered to
younger clients – is due in large part to the United
States’ aging population. There are 40 millionplus Americans older than 65 and the number
will more than double by 2050, according to the
U.S. Census Bureau. The demand for senior care
services, which include both skilled medical assistance and non-medical help with daily livi