Great
Yarmouth Town
Football Focus Magazine recently caught up
with Grosvenor Casino’s Operations Manager to
find out more about the company and their positive
association with Great Yarmouth Town. He told
us, “Working in the customer service section of
the industry, my main priority is keeping customers
happy so that they will continue coming back to
our establishment. One of the hardest parts of our
business is changing people’s perceptions.”
“We’re not just a casino; we offer well-priced
and well stocked bar facilities as well as an amazing
restaurant. We also put on various music events and
competitions for people to get involved in. We’re
committed to offering people a complete experience.
“For example, at the end of July we have a tribute
act, Magic Queen, playing who are really good
and that’s just £15 a ticket including a barbeque
which we believe is terrific value. Obviously, being a
casino, gambling comes hand in hand but we offer
people a chance to come here and enjoy a great
time whatever they are looking for.
“The number one thing for us is making sure
that our staff offer an excellent, friendly service.
We want our customers to feel like they are well
treated and we work very hard to give them the best
service possible. People can come here and we will
guarantee a friendly atmosphere where people will
feel relaxed, safe and secure with everyone being
treated with respect.
“We’ve sponsored Great Yarmouth Town for the
last season. I went to school with Adam (Assistant
Manager) and he came to have a chat to see if we
could support the club and as a company we were
happy to assist. We’re always looking to support the
local community where possible and the work the
club does in the local area made them an ideal fit
for us.
“They’ve held some events here and we’re able
to support them through sponsorship so it’s a
partnership that works well for both of us. They’ve
had a fine season this year which is great to see and
we wish everyone associated with the club the best
of luck for the future.”
www.footballfocusmag.com
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