DUTY FREE AMERICAS
Duty Free Americas is the exclusive Duty Free retailer for Dulles International and Reagan National Airports . Conveniently located throughout Dulles , their eight stores are not far from any gate . Reagan National has two locations , one in Terminal A and a new location in Terminal C . Domestic and International boarding pass holders can shop at Duty Free Americas , with the exception being alcohol and tobacco products are limited to International destination passengers only . For a convenient shopping experience , passengers can also purchase online prior to arrival and have the purchases delivered to their gate . Please visit www . dutyfreeamericas . com for more information .
HAPPY OR NOT KIOSKS
In efforts to provide the best airport experience possible , customers at Reagan National Airport and Dulles International Airport can now provide instant feedback at the HappyOrNot ® smiley kiosks to let us know how we are doing and if we are meeting their customer service expectations . HappyOrNot customer kiosks are located in different areas of the airports and record customer satisfaction by asking a single question to which customers respond by pushing one of the smiley face buttons .
CUSTOMER SURVEY
Customers can also provide feedback on our online customer feedback survey . Reagan National Airport customers can complete the survey by texting “ Survey ” to ( 202 ) 3FLYDCA or at FlyReagan . com / survey .
Dulles International Airport customers can complete the survey by texting “ Survey ” to ( 202 ) 8DULLES or at FlyDulles . com / survey .
Customers who complete the online survey are eligible to win a $ 200 gift card in the monthly drawing .
EXPLORE AIRPORT INFORMATION IN FIVE FOREIGN LANGUAGES
Dulles International Airport serves passengers with translated airport information options .
To better serve international passengers online , Dulles International Airport is providing information that includes terminal maps , customs / immigration , expedited screening eligibility , transportation , shopping , dining and flight information in five languages : Chinese , French , German , Japanese and Spanish . Go to flydulles . com to view the new translation options .
NEW SERVICE LOCATIONS FROM DULLES INTERNATIONAL ( IAD )
UNITED
Winter seasonal service to Turks & Caicos ( PLS ) Winter seasonal service to Steamboat Springs , CO ( HDN )
SOUTHWEST
New nonstop service to Orlando ( MCO )
SPRING 2017 17 FLYWASHINGTON . COM