A
cross The Corridor, several
technology pioneers are
experiencing the value of AI
as they harness the power of
this technology to enhance
experiences
in
airports,
courtrooms, hospitals and
more. They prove the region’s ability to remain
abreast of industry trends as this rapidly
evolving technology becomes increasingly
sophisticated. Plus, Corridor researchers are
helping the industry answer tough questions
about workforce implications and ethics.
Ask 10 experts to explain
“artificial intelligence,”
however, and you may hear
10 slightly different answers.
For a technology so deeply
engrained in our lives, its
definition is surprisingly vague.
Merriam-Webster describes AI as a branch of
computer science dealing with the simulation
of intelligent behavior in computers and the
capability of a machine to imitate intelligent
human behavior. To be considered “intelligent,”
AI systems must be able to gather information,
learn and adjust. Because of this, the foundation
of most AI systems are machine-learning
algorithms that are programmed to understand
and analyze data, and make predictions or
generate outputs based on patterns.
The “artificial” aspect of AI technology comes
into play when machines automatically correct
outputs based on what they “learn” through data
analysis. A famous illustration of this concept is
Facebook’s photograph-tagging feature, which
automatically recognizes faces based on a
user’s past behavior.
Applications of AI extend well beyond social
media. Gartner’s report released in April
projects global business value derived from AI
will top $1.2 trillion in 2018 and will reach nearly
$4 trillion by 2022.
Disrupting Manual Processes
If you’re not friends with Ana yet, you should
really meet her.
This AI-powered consumer feedback analyst
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developed by Datanautix father-and-son team,
Sanjay and Neel Patel, can digest millions of
company reviews and deliver actionable insights
in less than 15 minutes. Her human competition
once spent more than one week performing the
same task and read only a thousand.
A client of the University of Central Florida
(UCF) business incubator in Winter Springs,
Datanautix has built Ana to help clients improve
operational efficiencies and transform customer
experiences while using less resources.
Already, Ana has proven effective for Orlando
International Airport, Orlando Magic and UCF.
“AI allows you to focus on the things that have
a higher impact,” Sanjay said. “Before, you
needed to do the precursor work to get to that
high-value stuff. Now, we eliminate the effort of
the precursor to work so you can dedicate more
time to get happier customers.”
Ana is just one example of how AI can allow
business decision-makers to work smarter
by managing complex data analysis. Also in
Central Florida, Orlando’s Jury Lab is applying
AI to help legal professionals more easily predict
outcomes.
“Your facial expressions don’t lie,” said Jury
Lab CEO Susan Constantine. “Expressions are
based on your subconscious mind. Whatever
you’re thinking and feeling is going to be
exhibited through your facial expressions.”
Susan and her team are revolutionizing the
mock trial process, allowing attorneys to more
quickly and accurately predict results using
facial recognition technology to analyze and
interpret jurors’ expressions. Historically, lawyers
relied on subjective interpretation conducted by
humans.
The Jury Lab’s AI-powered technology works
by objectively interpreting, quantifying and
reporting upon jurors’ facial responses to
different arguments presented in a mock trial
case. Attorneys can then learn which points
resonate or inspire contempt and apply that
knowledge in court to elicit desired responses
from a real jury.
In the northern part of The Corridor, Newberry’s
Convergent Engineering is applying AI in the
health care industry to change the way we
care for hospital patients who need breathing
support.