INSURANCE VERIFICATION FORM FOR TIME SPENT ON THE
PHONE
Over the years, some insurance hassles come and go in waves. In the past several months, GLMS
has been notified of practices experiencing an increase in hold times with Anthem. Connie Leffler,
GLMS Anthem IIRC LCKMGMA representative, created a form to track these hold times so we can report
back to Anthem with more concrete data to aid in identifying and correcting the source of the recent
surge in issues. The form is located on our website at www.glms.org under the “Manage My Practice”
tab. Once there, click “Payer Updates” tab, and then select “Anthem.” If your practice would like to
participate, track your calls to Anthem for 30 days, then return completed forms to
[email protected].
The PEPS Department can assist you with any practice or physician support question.
Contact Stephanie Woods, Practice Resource Specialist at 502-736-6350 or
email [email protected].
Fleur-De-Lis Connection JUNE 2017
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