3.
continue to
provide
high-quality,
integrated
programs and
services that
respond to
community
need.
2.
improve our
facilities,
infrastructure
and systems;
We will do this by:-
Creating a contemporary workplace that provides a
supportive learning environment and promotes
program growth, quality service delivery as well as
community and cultural engagement
Providing IT infrastructure that supports organisa-
tional needs and outcomes and efficient work prac-
tices
Reviewing and improving our management, admin-
istrative and data-gathering systems and processes
to minimise administrative burden and better cap-
ture stakeholder interactions and outcomes.
We will do this by:-
Delivering integrated services and collabo-
rating with others to deliver complementary
programs, services and events
Allocating appropriate resources to review and evaluate our pro-
grams
Implementing a review and evaluation framework to ensure we
are making a positive difference
Advocating on behalf of and supporting our community to shape
policies, laws and services
Recruiting and retaining quality staff through competitive pay and
conditions, modern facilities and a supportive environment
Investing in our staff and providing opportunities to develop the
We will have succeeded when:-
We have significantly improved the physical ameni-
ties and layout of our premises
Our IT system is fit for purpose and supports the
more efficient delivery of our work
We have more efficient systems and processes in
place for the various activities which underpin day
to day management such as enrolment, child pro-
tection, program management and program
development
We have more efficient systems and processes in
place for filing, tracking and sharing documents,
policies and other organisational written materials
Our information management and data capture
processes allows us to progressively monitor and
easily demonstrate the delivery of our contractual,
legal and program
skills and knowledge needed to deliver the best programs and
services possible
Improving internal communication and meeting structures to
support teamwork
Reflecting our community in the make-up of our Board, volunteers
and staff
We will have succeeded when:-
We have an strong evidence-base to inform and measure our im-
pact, improve services, shape policy and attract ongoing funding
Our program offerings are improved, updated or added to follow-
ing reviews and evaluations and feedback from the community
We have created a network of organisations that share our vision
and offer a range of complementary programs and services
More are participating in our programs and accessing our services
We attract and retain high-quality staff
Staff are engaged by the new internal communications and
meeting structure
Our Board, staffing and volunteer profile represent the diversity of
our community.
8