Fit to Print Volume 25 Issue 1 March 2016 | Page 7

In The Spa By Mary Tufano We Asked. You Answered Here’s What You Said... General Feedback foundation and that philosophy carries over to the spa and salon. We work hard to provide a high-quality experience by taking extra steps to enhance our clients' comfort level and making them feel at home during every visit! In addition to great chemistry, our technicians are all licensed professionals with years of experience in their fields. Booking Appointments I ncentives Organic Spa and Salon started with a vision to create a place where beauty and health could peacefully co-exist. Now ten years later, we are proud to offer a full-service establishment that is thriving in all categories of our business including hair, skin, nails, massage and health/wellness. But our success relies solely on the satisfaction of our clients. So a few weeks ago we sent out a customer survey to get their feedback on the good, the bad and the enlightening truth about their experience at the spa. After tallying the responses, the results are in! Here's what we've learned: The Desk Staff The Desk Staff is friendly, courteous and efficient. They are attentive to our clients' needs and competent when it comes to booking appointments, checking clients in and checking them out. When it comes to booking appointments, most of our clients prefer Fridays and Saturdays but would like to schedule on Sundays as well. Good news! Incentives is working on opening our doors on Sundays to accommodate even the busiest of schedules. Starting with a preview day on Valentine's Day, Sunday, February 14th, the spa will be open from 9 am to 1 pm. After we work out the calendar, we'll alert you to the next Sunday opening and our new hours of operation so that you can book your massages, facials, haircuts and nail appointments. Our late nights are generally on Thursdays, but if you're having a problem with booking just speak with one of our desk staff and they will work with you to fit your schedule. Marketing And Promotions The Service Staff More than 80% of our clients receive promotional emails and coupons, but only 50% have taken advantage of an offer in the past six months. And the most popular promotion goes to… “Spa Week” followed by “Monday is ME Day.” Incentives Organic Spa and Salon marketing and promotions are designed not only to give your wallet a break, but also to provide you with the opportunity to try a new service or to pass along savings to family members and friends that you enjoy ”spa-ing” with! The survey results also revealed that some clients were unsure of how to get coupons and promotions, so here are a few tips to ensure you never miss a deal: The Service Staff is attentive to our clients' needs, and they were pleased with the results of their service. So what's the key to a satisfying customer experience? Good chemistry! Incentives is proud of the relationships our service staff has built with our clientele. Fitness Incentive is built around a strong family · Visit our website for the latest deals and seasonal promotions at www.incentivespasalon.com. ·“Like Us” on Facebook to receive posts on all offers. · Visit www.incentivespasalon.com/spaday-deals to sign up for last minute We only get one chance to make a good first impression and for Incentives, that starts with a greeting. From the moment you walk into our spa and salon, our goal is to make you feel pampered and important. We pay attention to detail, down to the wonderful scent illuminating from our very own soy candles. We are happy to report that 99% of our clients said they were greeted in a friendly and timely manner and the desk staff was attentive to their needs. specials! · When checking in or out of your next spa service, confirm with the front desk that we have your correct email address on file so you never miss an announcement. · Contact us at: [email protected] if you do not receive your birthday coupon or other promo offers. Spring 2016 FIT to Print More than 80% of our clients said they are “extremely likely” to refer someone to try our spa. As a “Thank You” for your referral, Incentives would like to offer you $10 Spa Bucks (good towards any service of $25 or more), for every NEW referral you send us. Just ask your “referral person” to give the desk staff your full name and email address and we'll send you your $10 Spa Bucks gift certificate. It's that easy! Our Hard Work Gets Noticed We’ve Been Voted Best of Long Island! Incentives Organic Spa and Salon has worked hard at providing stellar service and 100% customer satisfaction, both of which are non-negotiable when it comes to our business practices. We appreciate the positive feedback we received from our recent customer survey and are grateful for your support in our selection as 2016 BEST OF LONG ISLAND. Incentives Organic Spa and Salon is honored to once again be voted the BEST DAY SPA (our third year in a row) and BEST WAXING SALON (our first win) on Long Island by the readers of the Long Island Press! We take great pride in providing a wide range of organic spa and salon professional services, and we are grateful for the recognition. According to Best of Long Island, “In a relaxing atmosphere, Incentives Organic Spa & Salon has earned the trust of Long Islanders by providing a tranquil environment that invigorates the mind, body and soul. It's in this serene setting that customers experience masterful work by trained waxing professionals whose services include everything from lip and chin hair removal to expert eyebrow shaping and full arm and leg waxing.” Our waxing services are performed in a relaxing, private spa setting using the finest French waxes that are remarkably effective yet gentle on the skin. We offer a full range of waxing options for both women and men. Thank you to all who voted for us and a big shout-out to Best of Long Island for calling us “unquestioned experts!” continued page 27 7