Let’s Get It Fixed
Our 24-hour maintenance call center team is on standby to assist with emergencies and scheduling service requests. Visit the
Current Resident section of our website to see what you are responsible for and what we take care of.
and may vary depending on unforeseen natural events. We take care of routine service requests from 9 a.m. - 6 p.m. Someone
over the age of 18 must be home for work to be completed. And although we love them, please remember to keep your pets
away from service areas. (Note that if a service technician or authorized vendor is dispatched to address an issue found to be
a resident responsibility, it may result in a chargeback to your account of a $75 trip charge, plus $60 per additional hour or the
amount of the vendor invoice.)
Maintenance Emergencies
We will dispatch a technician or vendor immediately (weather and travel conditions permitting) for the following:
• Fire
• Active Flood
• Home not secure (E xternal doors, locks, windows broken or not functioning)
• Other life or safety event
Unlock More
Arts and Crafts
For maintenance requests,
call 844.395.3959
If conditions are life-threatening, call 911
10 Home Care • FirstKeyHomes.com
FirstKeyHomes.com • Home Care
11