6.
Summary and conclusions
Accord’s mission and values are centred on meeting the needs of the most vulnerable members of society though providing
choice, support and opportunity for local people and communities. Going forward, Accord will continue to adapt to meet the
changing needs of its customers, stakeholders and the operating environment, demonstrating not only innovation but improved
VFM in the services it provides now and will develop in the future to ensure VFM is at the core of strategic decision making for
the future.
Throughout the year Accord has continued to demonstrate its commitment to delivering value for money services. This is
demonstrated through the year-on-year continuous improvements across all seven regulatory metric measures as evidenced in
section 4. Furthermore, Accord has performed well across the same range of metrics when benchmarked against a peer group
of comparable organisations, again as outlined in section 4.
Accord has a well-established and embedded culture of value for money – this is a top down approach led by the Board which
has recently approved the adoption of a new value for money strategy. This culture underpins the value for money successes
reported throughout this report and Accord remains strongly committed to the future ongoing delivery of value for money.
Financial Statements 2018
21