Performance indicators
Key performance indicator reports are produced regularly and are reported through the Executive and the Board. These
reports include performance monitoring on housing management, care quality compliance, maintenance, development,
customer satisfaction, staff and financial results.
Fraud
Accord has a rigorous approach to fraud as set out in the Fraud Strategy and Policy. An annual fraud report is reviewed by the
Finance, Risk and Audit Committee. This includes an analysis of the fraud and losses register for the year and how surrounding
controls have been improved.
The Finance, Risk and Audit Committee (“The Committee”)
This Committee meets with the members of the Executive team, the internal auditors and external auditors to review specific
reporting and internal control matters and to satisfy itself that the systems are operating effectively. The Committee regularly
reviews its terms of reference to ensure they remain relevant and up to date. The Committee also reviews its skill-set to ensure
membership remains appropriate. The Board receives an annual report from the Chair of the Committee highlighting the work
undertaken in the year.
On behalf of the Board, the Committee has reviewed the effectiveness of the system of internal control in existence in the
Association for the financial year and the period to the date of approval of the financial statements. The Committee received
the annual report on internal control assurance and have conducted its review of effectiveness of the risk management and
control process. A number of internal audit reviews have been undertaken in accordance with the approved Internal Audit Plan
approved by the Committee on behalf of the Board. No weaknesses were found in internal controls which resulted in material
losses, contingencies, or uncertainties, which require disclosure in the financial statements or in the external auditors’ report
on the financial statements.
Employees
The strength of Accord lies in the quality and commitment of its employees. The ability to meet our business objectives and
commitments to customers in an efficient manner depends on the contribution of employees throughout all aspects of the
business. Accord is committed to equal opportunities for all employees and will not discriminate against the nine protected
characteristics, which are age, being or becoming a transsexual person, being married or in a civil partnership, being pregnant
or having a child, disability, race including colour, nationality, ethnic or national origin, religion, belief or lack of religion/
belief, or sex and sexual orientation. Accord demonstrates its commitment to equality in all aspects of employment, including
recruitment, career development, training, promotion and welfare. Accord continues to be committed to consulting with
employees and keeping them informed on matters affecting them and on the progress of the organisation.
Fairness
Accord treats all people fairly and with respect, recognising and responding to their individuality. The Association’s policies
reflect its commitment to fairness and the value it places on diversity in all aspects of its work. Accord will:
n Focus on the needs of each individual in providing employment, homes and services
n Listen to and understand our customers, asking people what help, support and/or guidance they feel they need to access our
services
n Ensure staff treat each other and customers with respect to build the trust, care and commitment necessary to deliver an
excellent service to all
n Monitor and demonstrate how successful the Association is in acting fairly, making a difference and in meeting the needs of
our local communities
n Always aim to exceed the requirements of the law and our regulators, as well as adopting a person centred approach
n Be an excellent organisation, demonstrating accountability and promoting fairness for all
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Accord Housing Association