KEY OPERATIONAL INDICATORS
Accord General Needs Supported Housing
2017 2016 2015 2014
2017 2016 2015 2014
% of Rent Debit in Arrears
% of Rent Lost due to Voids
Average re-let time (days) 2.41
0.60
22
2.69
0.96
25
2.93
1.05
27
2.58
1.10
28
0.95
6.70
44
1.41
7.54
38
0.67
6.88
31
1.61
7.29
33
Accord
2017
2016
2015
% first time fix repairs completed
% customer satisfaction in respect of repairs
% repairs appointments kept
95.7
98.9
99.0
92.7
98.7
97.1
94.0
96.0
96.2
Accord’s average creditor payment period at 31 March 2017 was 26 days (2016: 27 days).
Development
Accord leads the Matrix Housing Partnership which is delivering over 1,000 new homes through the 2015-2018 HCA Affordable
Housing Programme with HCA grant approved for a further 664 additional new homes through the HCA’s 2016-2021 Shared
Ownership & Affordable Homes Programme. As part of these programmes Accord has or will deliver 1,200 new homes to local
communities, representing a total investment of £170 million invested in new housing supply including £25 million HCA grant.
In addition to this Accord will deliver a further 200 homes without grant funding over the next three years.
The tenure of the new delivery programme, in line with government priorities, is centred on home ownership provision. Recent
announcements from the government indicate a movement back to rented homes so Accord’s current mix of tenure may be
subject to change. Of the 1,400 homes detailed above 50% are expected to be rented, 21% rent to buy, 6% shared ownership
and 13% outright sale. In addition to this, Acc ord will deliver 10% of these homes as specialised Dementia Care through the
commencement of the Dementia Centres of Excellence in Staffordshire.
At 31 March 17 Accord has committed £47 million to the development of new homes. The development of new homes continues
to be financed by a mixture of HCA grants and Accord’s own reserves. A key success factor on the delivery of new homes is
the development and maintenance of sound working relationships with our many local authority partners and other key
stakeholders. Accord continues to build on its strong reputation and proven track record in both the development of general
needs and supported housing.
Operations at Accord’s LoCaL (Low Carbon Living) Homes factory remain strong with production levels continuing to increase.
The factory produces high quality, energy efficient timber frame homes from sustainable materials and continue to supply
homes for more than half of Accord’s development programme. The factory is based in Walsall and provides employment and
skills opportunities to a number of local people. 2016/17 production targets delivered new homes for Hewell Road, Pershore
Road and the further development of homes at both Eastern Gateway and Beechdale.
Financial Statements 2017
43