Financial Statements 2017 Financial Statements 2017 | Page 34

Performance against targets Core service Key Performance Indicators – Understanding and managing the cost base In addition to receiving regular financial performance data, the Board is also equipped with information to demonstrate the underlying performance of core services. The Executive and the Board receive regular updates reporting key performance metrics against targets all core services. Headline KPI data for 2015/16 is outlined below and is supported by historic trend data. Current tenant arrears (%) Former tenant arrears (%) Re-let times (days) Void losses (%) Repairs satisfaction with service (%) Repairs first time fix (%) Gas Compliance CP12 (%) 32 Accord Housing Association Housing Services Care and Support Services 2016-17 2015-16 2014-15 2013-14 2016-17 2015-16 2014-15 2013-14 Actual Actual Actual Actual Actual Actual Actual Actual 3.35% 2.17% 21.53 0.60% 98.5% 95.65% 100% 3.48% 1.91% 25.34 1.00% 98.70% 92.70% 100% 3.72% 1.98% 27.26 1.00% 96.0% 94.0% 100% 3.30% 2.10% 27.4 1.00% 99.0% 92.2% 100% 3.08% 4.97% 43.72 6.70% 98.45% 95.65% 100% 3.18% 3.19% 38.14 7.54% 98.70% 92.70% 100% 3.08% 4.62% 30.5 6.88% 96% 94% 100% 3.60% 3.50% 32.6 7.30% 99.00% 92.20% 100%