Performance against targets
Core service Key Performance Indicators – Understanding and managing the cost base
In addition to receiving regular financial performance data, the Board is also equipped with information to demonstrate the
underlying performance of core services. The Executive and the Board receive regular updates reporting key performance metrics
against targets all core services. Headline KPI data for 2015/16 is outlined below and is supported by historic trend data.
Current tenant arrears (%)
Former tenant arrears (%)
Re-let times (days)
Void losses (%)
Repairs satisfaction with service (%)
Repairs first time fix (%)
Gas Compliance CP12 (%)
32
Accord Housing Association
Housing Services
Care and Support Services
2016-17 2015-16 2014-15 2013-14
2016-17 2015-16 2014-15 2013-14
Actual Actual Actual Actual
Actual Actual Actual Actual
3.35%
2.17%
21.53
0.60%
98.5%
95.65%
100%
3.48%
1.91%
25.34
1.00%
98.70%
92.70%
100%
3.72%
1.98%
27.26
1.00%
96.0%
94.0%
100%
3.30%
2.10%
27.4
1.00%
99.0%
92.2%
100%
3.08%
4.97%
43.72
6.70%
98.45%
95.65%
100%
3.18%
3.19%
38.14
7.54%
98.70%
92.70%
100%
3.08%
4.62%
30.5
6.88%
96%
94%
100%
3.60%
3.50%
32.6
7.30%
99.00%
92.20%
100%