Theme Objective: What has
Accord committed to? Implementation:
What has been delivered?
Be a better
buyer Strategic decisions on in-sourcing
and outsourcing – ensure that
the most value is driven from
investment decisions. n Following a strategic review of Accord’s asset management
spend profile a decision was supported by the Board to
significantly in-source repairs and maintenance services as
part of the commitment to expand Accord’s direct labour
organisation – once fully mobilised, efficiencies as great as
£2m are forecast to be achieved.
n The continuing insourcing of Accord’s development
pipeline through the LoCaL Homes factory has resulted in
over £425k worth of efficiencies in 2016/17.
n Accord’s in-sourcing of construction programme
management services has delivered two further
completed developments achieving savings of10.2% and
7.2% against budget.
n Reprocurement of insurance services and the HR
Management system has resulted in cost efficiencies of
over £1m.
n Active contract management ensures value is achieved
in outsourced service contracts. For example, ensuring
suppliers’ apprenticeship and local supply chain
commitments are being delivered as agreed.
n Accord’s IS department continues to successfully in-source
its helpdesk function receiving and handling around 5,000
calls per year which not only has secur ed cost savings but
has also achieved 94% customer satisfaction.
n Accord’s new simplified legal and management structure
will enable a more coherent and joined up approach to
procurement creating additional efficiencies.
Value driven contract
management – drive best value
from contracts awarded over the
entire life of the contract.
Deliver a strategic procurement
approach to buying to drive VFM
through the further embedding of
formal procurement processes.
Financial Statements 2017
19