accordgroup.org.uk /value-for-money
Performance against targets
Core service Key Performance Indicators 2015/16
The Executive and the Board both receive regular performance management updates with respect to performance against KPI targets for
aspects of core services. Core KPI performance for 2015/16 is outlined below:
Housing services
Care and Support services
2015-16 2014-15 2013-14 2012-13 2015-16 2014-15 2013-14 2012-13
Actual Actual Actual Actual Actual Actual Actual Actual
Current tenant arrears (%)
3.48%
3.72%
3.3%
5.04%
3.18%
3.08%
3.6%
4.53%
Former tenant arrears (%)
1.91%
1.96%
2.1%
1.83%
3.19%
4.62%
3.5%
2.94%
Re let time (days)
25.34
27.26
27.4
37.23
38.14
30.5
32.6
27.64
Void losses (%)
1.0%
1.0%
1.0%
1.10%
7.54%
6.88%
7.3%
5.54%
Repairs satisfaction with service (%)
98.7%
96%
99%
95.9%
98.7%
96%
99%
95.9%
Repairs first time fix (%)
92.7%
94%
92.2
75%
92.7%
94%
92.2%
75%
Gas compliance CP12 (%)
100%
100%
99.9% 99.86%
100%
100%
99.9%
100%
36
Accord Group