Performance and cost management
The Accord Group has continually benchmarked its performance on a number of key areas to generate useful year-on-year sectoral
comparison. A benchmarking cohort of registered providers has been selected to reflect the scope and nature of the Group’s
work, particularly the commitment to care services and community-based initiatives. The findings of the benchmarking process are
outlined below.
CO RPO RATE I NDI CATO RS
OP E R ATI ON AL INDICATO R S
Benchmarked indicator
What does this measure?
Rank*
2016
2015
2014
2013
2012
Social housing lettings
operating margin
The percentage of income from
lettings converted to operating
surpluses
8 (8)
34%
32%
31%
29%
26%
Social housing lettings total
operating costs per home
The total cost of managing each
social housing home for one year.
14 (14)
£3,067
£3,228
£3,430
£3,416
£3,408
Void losses per home
The total amount of void
income forsaken in the year
averaged across all homes in
management.
5 (16)
£92
£83
£115
£106
£77
Bad debts per home
The total amount of bad
debts written off in the year
averaged across all homes in
management.
4 (6)
£50
£15
£58
[£1]
£37
Total asset management
spend per home in
management
The average investment in each
home in management per year.
4 (5)
£1,238
£1,214
£1,292
£1,172
£1,295
Return on assets:
Turnover (all activities)
The return on assets expressed
as total turnover as a %
of total assets less grant
8 (10)
21.6%
20.3%
22.6%
21.4%
16.1%
Return on assets:
Operating Surplus (all
activities)
The return on assets expressed
as total operating surplus as a
% of total assets less grant
12 (17)
4.18%
3.13%
3.6%
3.6%
3.2%
Income earned per
executive officer
The value of income generated
averaged across the number of
Executive Officers
6 (6)
£13.4m
£13.9m
£11.2m
£10.1m
£5.8m
Executive costs as a
percentage of total
staff costs
The percentage of total costs of
the Executive as a percentage
of total staff costs.
1 (1)
2.3%
2.3%
2.4%
2.5%
4.0%
Average interest rate
The average cost of debt being
interest paid as a % of total
debt held
6 (4)
4.2%
3.9%
3.8%
4.2%
4.0%
* Ranking out of cohort of 19 comparable organisations. Brackets denote 2015 performance.
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Accord Group