Registered
providers shall:
“Understand the
costs and outcomes
of delivering specific
services and which
underlying factors
influence these costs
and how they do so.”
How Accord Group delivers against these requirements
n Benchmarking information is used to report year on year trend analysis for a number of corporate
and service level performance measures. The outputs are used for targeted future performance
improvements
n A zero-based budgeting approach is adopted to ensure that only necessary costs are included in
the budget. The budget is informed by the Board-approved business plan objectives.
n Monthly budgetary and financial reporting allows budget-holders and senior management to
ensure financial performance is in line with agreed expectations.
n The Group carry out close and continuous monitoring of the impact of the roll-out of Welfare
Reforms and Universal Credit. Accord Group’s established services such as money advice
and jobs and skills support helps to address the increasing financial difficulty experienced by
customers to ensure rent is paid.
n Board and senior management have well-established, effective and strong relationships with local
authorities, commissioners and regulatory bodies. This helps the Group better understand the
requirements of the market and shape services to meet emerging needs.
n Performance and delivery in the context of the Group’s purpose and objectives is captured
through its adherence with the ethos and principles of the Social Value Act.
Financial Statements 2016
29